Closed
Bug 610648
Opened 14 years ago
Closed 14 years ago
website is not displaying properly
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: bobj2361, Unassigned)
References
()
Details
Attachments
(1 file)
86.08 KB,
image/jpeg
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Details |
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 ( .NET CLR 3.5.30729; .NET4.0C) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 ( .NET CLR 3.5.30729; .NET4.0C) When I go to the site to login, there are just a series of words and I can't click on login. Other people on other computers are not having a problem. Reproducible: Always Steps to Reproduce: 1.Cleared history 2.Cleared cookies 3.restarted computer Actual Results: Open a tab and go to http://myheritage.com Expected Results: Page is not usable. Putting your mouse over the login word doesn't do anything.
Comment 1•14 years ago
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Please try http://support.mozilla.com/en-US/kb/Safe+Mode
Comment 3•14 years ago
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Just to be sure about the steps to reproduce The normal steps for a login are : a) open http://myheritage.com b) click on login at the top right c) you get a "popup" with 2 forms (username and password) At which point your are failing ? That works for me with FF3.6.12 but i get a localized german page. Please clear the Firefox disk cache. Either press ctrl+shift+del or tools/clear recent history , select "everything" and check only the "cache" option and select clear now.
Is there a way to send graphic to this. I could show what the site looks like to me.
Comment 5•14 years ago
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Use the "Add an attachment" link above to attach a graphic.
Comment 7•14 years ago
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It looks like the page isn't loading images or css. Does the issue still occur if you start Firefox with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile WFM - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12 ( .NET CLR 3.5.30729; .NET4.0E) ID:20101026210630
(In reply to comment #7) > It looks like the page isn't loading images or css. > > Does the issue still occur if you start Firefox with a new, empty profile? > http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile > > WFM - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.12) > Gecko/20101026 Firefox/3.6.12 ( .NET CLR 3.5.30729; .NET4.0E) ID:20101026210630 Sorry, Tim. That didn't solve the problem. It's got to be a setting, but I don't know what to try.
Comment 9•14 years ago
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What anti-virus, anti-malware, firewall etc are you running? Does the issue occur if you disable all of them?
Reporter | ||
Comment 10•14 years ago
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(In reply to comment #9) > What anti-virus, anti-malware, firewall etc are you running? Does the issue > occur if you disable all of them? Yes. I use McAfee Beta. This website used to work. It is the only site that doesn't.
Comment 11•14 years ago
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Does the site display if you disable McAfee? If you go to Tools -> Page Info and click on the Permissions tab is load images set to allow?
Reporter | ||
Comment 12•14 years ago
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It doesn't display when the computer is in safe mode with networking. It doesn't displays with McAfee off.
Comment 13•14 years ago
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While on the site, if you go to Tools -> Page Info and click on the Permissions tab is load images set to allow?
Reporter | ||
Comment 14•14 years ago
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I tried this. However, I did find this. Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET CLR 1.1.4322; .NET4.0C; GACID=dfc_80287; LTID=80287) Timestamp: Sat, 20 Nov 2010 12:40:08 UTC Message: Syntax error Line: 2 Char: 3 Code: 0 URI: http://a.myheritageonline.com/FP/Assets/Cache/main/main_v1290012183.js Message: Syntax error Line: 2 Char: 3 Code: 0 URI: http://a.myheritageonline.com/FP/Assets/Cache/CompanyHome/companyHome_v1270551114.js Message: Object expected Line: 119 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 119 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 119 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 129 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 129 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 137 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 137 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 137 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 137 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 137 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 143 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 152 Char: 7 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 155 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 155 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 155 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 158 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 167 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 167 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Object expected Line: 167 Char: 1 Code: 0 URI: http://www.myheritage.com/ Message: Syntax error Line: 2 Char: 3 Code: 0 URI: http://a.myheritageonline.com/FP/Assets/Cache/Tagshot/prototype/prototype_v1279637189.js Message: Syntax error Line: 2 Char: 3 Code: 0 URI: http://a.myheritageonline.com/FP/Assets/Cache/Lightbox/lightboxCombined_v1290012183.js Message: Object expected Line: 97 Char: 2 Code: 0 URI: http://www.myheritage.com/
Reporter | ||
Comment 15•14 years ago
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Thanks for all who tried. finally got a response from myheritage. Problem must have been at their end.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
Updated•14 years ago
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Resolution: FIXED → WORKSFORME
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Description
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