611036 - Firefox opens and then I get Sorry message , could not open tabs

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Sy Weiss]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SearchToolbar 1.1; GTB6.6; SLCC1; .NET CLR 2.0.50727; MDDS; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)
Build Identifier: firefox 3.6.12

This is the error message detailes :
Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	firefox.exe
  Application Version:	1.9.2.3951
  Application Timestamp:	4cc7ae16
  Fault Module Name:	ntdll.dll
  Fault Module Version:	6.0.6002.18005
  Fault Module Timestamp:	49e03821
  Exception Code:	c0000005
  Exception Offset:	00046cb6
  OS Version:	6.0.6002.2.2.0.768.2
  Locale ID:	1033
  Additional Information 1:	fd00
  Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:	fd00
  Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

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Reproducible: Always

Steps to Reproduce:
1.Close Firefox, and restart, same error
2.Restart computer, same problem.
3.shut power off, start, same problem
Actual Results:  
Error message as above. Screen white with error message

Expected Results:  
Open with G-mail in box

Using internet Explorer to access this web site as Firefox crashes

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	firefox.exe
  Application Version:	1.9.2.3951
  Application Timestamp:	4cc7ae16
  Fault Module Name:	ntdll.dll
  Fault Module Version:	6.0.6002.18005
  Fault Module Timestamp:	49e03821
  Exception Code:	c0000005
  Exception Offset:	00046cb6
  OS Version:	6.0.6002.2.2.0.768.2
  Locale ID:	1033
  Additional Information 1:	fd00
  Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:	fd00
  Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Comment 1

[Daniel Veditz [:dveditz]]

You are probably going to need help from http://support.mozilla.com/ to get further with this one. The above crash information comes from the Microsoft Windows dialogs, but our own crash reporter should have caught the problem first and instead offered to send the information to us instead (unfortunately the above crash information is just a summary and we'd need the rest of the data for context).

How quickly does it crash? Does any part of Firefox start drawing to the screen or do you just get the above crash message? I'm guessing this happens very very early in the startup process, that would at least explain why our own crash reporter dialog couldn't come up. And that, in turn, probably points to some incompatible software service (maybe even malware) installed on your machine.

You could try starting Firefox in "Safe Mode" which does things like disables Firefox add-ons, and temporary resets your prefs to the defaults. If that makes the problem go away then we've narrowed the problem down to the kinds of things "Safe Mode" turns off and we can explore that. If that _doesn't_ help then we'll have to investigate other possibilities. Instructions on safe-mode here:
http://support.mozilla.com/en-US/kb/Safe+Mode

When did this start? Did you change anything on your computer around that time, update something? You apparently have the latest version of Firefox (3.6.12) -- has that new version always had a problem or did it work OK for a couple of days first?

Comment 2

[timeless]

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_WinDbg

Comment 3

[Josh Aas]

I don't see anything indicating that this needs to be security-sensitive and we haven't heard back from the reporter, so resolving this incomplete.