615900 - Thunderbird frequently locks up after changing wireless networks

Status: RESOLVED WORKSFORME

(MailNews Core :: Networking, defect)

Description

[Kenneth Russell]

Starting with Thunderbird 3.0, the app frequently locks up on Mac OS X, apparently after resuming from sleep and awakening on a different wireless network. I have to force quit the app and restart it when this happens. Attached is the force quit report, where the stack trace seems to implicate the Airport Base Station Agent and not Thunderbird; however, I have not seen this behavior with any other application, and it wasn't happening in earlier versions of Thunderbird.

Comment 1

[Kenneth Russell]

Attachment: Force Quit report including stack traces

Comment 2

[Joshua Cranmer [:jcranmer]]

Unfortunately, that stack trace is not usable. Wayne, do you have a page on getting good stack traces on hangs?

Comment 3

[Wayne Mery (:wsmwk)]

(sorry bout that)

see Obtain a hang stacktrace
at https://wiki.mozilla.org/Thunderbird:Testing:Shutdown_Hang

Comment 4

[Dan Mosedale (:dmosedale, :dmose)]

I'm pretty sure there's been at least one bug filed about this; CCing Gary & Mark, who I seem to recall having been involved...

Comment 5

[Kenneth Russell]

Attachment: Stacktraces from gdb

Here are the stack traces from within gdb of all running threads when the hang occurs. This is with the product, so I don't know whether it contains proper debug symbols. I'm not going to be able to build the product myself so if there is a debug build somewhere please point me to it.

Comment 6

[Kenneth Russell]

Attachment: Stacktraces from gdb upon Command-Q of wedged process

Here are stack traces from the same binary after hitting Command-Q against the wedged process.

Comment 7

[Mark Banner (:standard8)]

I know we've had issues in the past, but I thought they were resolved in the early 3.0 days. Kenneth: exactly which version of Thunderbird are you on (you can get this from Help -> About)?

Comment 8

[Kenneth Russell]

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.12) Gecko/20101027 Thunderbird/3.1.6

Comment 9

[Wayne Mery (:wsmwk)]

Kenneth, I don't have any reason to believe your problem is gone, but would you be able to test an alpha from http://www.mozillamessaging.com/en-US/thunderbird/early_releases/

xref 
* bug 508263 the classic Mac [speculation: losing the network connection/sleeping]
* bug 284152, not Mac only, and not a v3 regression.


brutish attempt to find more matches (both fixed and open) - https://bugzilla.mozilla.org/buglist.cgi?type1-0-0=anywords&type0-1-0=nowordssubstr&field0-1-0=component&field0-0-0=short_desc&bug_severity=blocker&bug_severity=critical&bug_severity=major&bug_severity=normal&type0-0-1=substring&field0-0-1=component&type1-0-1=allwordssubstr&resolution=---&resolution=FIXED&resolution=DUPLICATE&value1-0-1=hang&classification=Client%20Software&classification=Components&value0-0-2=ip%20dns&chfieldto=Now&query_format=advanced&chfieldfrom=2y&value0-1-0=address&value1-0-0=hang%20hangs%20hung&longdesc=network%20&field0-0-2=short_desc&value0-0-1=network&type0-0-0=anywordssubstr&value0-0-0=network%20address%20connection&field1-0-0=short_desc&longdesc_type=allwordssubstr&product=Core&product=MailNews%20Core&product=NSPR&product=NSS&product=Thunderbird&type0-0-2=anywords&field1-0-1=keywords

Comment 10

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #4)
> I'm pretty sure there's been at least one bug filed about this; CCing Gary &
> Mark, who I seem to recall having been involved...

My issues were resolved back in the 3.0 days as Mark mentioned :)

Comment 11

[Kenneth Russell]

(In reply to comment #9)
> Kenneth, I don't have any reason to believe your problem is gone, but would you
> be able to test an alpha from
> http://www.mozillamessaging.com/en-US/thunderbird/early_releases/
> 
> xref 
> * bug 508263 the classic Mac [speculation: losing the network
> connection/sleeping]
> * bug 284152, not Mac only, and not a v3 regression.

OK, I've installed Miramar 3.3 Alpha 2 and will report any hangs. The hangs were still happening with Thunderbird 3.1.7, though intermittently. Some days Thunderbird would lock up with every sleep/resume cycle on a different network; sometimes it would go for days and several sleep/resume cycles without locking up.

Comment 12

[Kenneth Russell]

It's still happening with Miramar 3.3 Alpha 2. It happened when I switched from my work to my home network. Same symptom as with Thunderbird 3.1.7: it stopped collecting new mail, locked up upon Cmd-Q, and I had to force quit the app to exit it.

Comment 13

[Wayne Mery (:wsmwk)]

Kenneth, do you still see this when using version 13, or a development build?

Comment 14

[Kenneth Russell]

I haven't seen the problem with version 13, but I switched away from using an IMAP mail reader as my primary email setup, so haven't been giving Thunderbird heavy use recently.

Comment 15

[Wayne Mery (:wsmwk)]

thanks. please comment and reopen bug if y ou see the problem again.