624754 - When writing emails, sometimes "error copying the message to the Sent folder"

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Compose Window, defect)

Description

[distributedcognition]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8
Build Identifier: 3.1.7

This started about a week ago. Sometimes, when writing messages (new and replies), TB will send the message while I'm in the process of writing. Also, at other times, TB doesn't send the message, but I'm getting the pop-up "Confirm: There was an error copying the message to the Sent folder. Retry?" 

So it sometimes sends and keeps the message window open (unlike hitting send, and the window disappearing); or it doesn't send on its own, but pops up a error copying to Sent folder.

Reproducible: Sometimes

Steps to Reproduce:
1.?

Comment 1

[David :Bienvenu]

The error message has to do with save to draft, not save to sent - this sounds like it's a dup of bug Bug 257735

Comment 2

[distributedcognition]

Sorry. But this i snot a duplicate of bug 257735.

None of the following from that bug are in fact related:
1. Attempt to save a draft.
2. Have the saving fail for some reason (My personal favorite: disable the wlan
connection temporarily)
3. Retry the save using the dialog.

The bug I'm reporting is not a save error. What's happening is that a message I'm composing tries to send (and has sent) on its own. That is, even when I'm browsing the web with a unfinished message window open, the message will attempt to send and send a copy to the sent folder.

Again, I'm not hitting send. And I don't even have to be actively working in TB for this bug to happen.

Comment 3

[David :Bienvenu]

So you're sure the message is sent and received by recipients, not that it's merely copied to your sent folder? 3.1.8, which will come out in a couple weeks, has a fix for the draft saved to the sent folder issue.

Comment 4

[Wayne Mery (:wsmwk)]

distributedcognition ?

Comment 5

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 6

[distributedcognition]

Sorry for the slow response. I haven't experienced the issue on my Macbook running 10.5.8 since the update, but I have to check my office iMac tomorrow. I am still having this issue with it, running 10.6, and I don't remember if I have done the TB update.

Comment 7

[distributedcognition]

Using updated TB on office computer running OS 10.6.6. Here's a screenshot of the error message I receive when composing a message: http://i.imgur.com/Q9NW9.png

This error pops up with every message I'm composing, no matter if I'm actively writing or off in another program, say, getting a url to paste into the message.

Comment 8

[Wayne Mery (:wsmwk)]

> Using updated TB on office computer

version please that was tested?

Comment 9

[distributedcognition]

TB 3.1.9. Here's the second error message; pops after clicking through the first one: http://i.imgur.com/bb8oT.png

Comment 10

[Ludovic Hirlimann [:Usul]]

So where is you draft folder pointing to ?

Comment 11

[distributedcognition]

I have no idea, Ludovic. Actually, I don't really understand the question. I'm really just a user trying to solve this particular problem.

I very, very rarely use 'Save as Draft,' so I rarely go to that folder. Oddly, when I did just now, I got the following error: http://i.imgur.com/YilMz.jpg 

The above error appeared on my home computer, and that's important point because I haven't the experienced the errors described above on my home Mac, 10.5 since updating to TB 3.1.9. My problems appear to be limited to my work computer running 10.6 (and TB 3.1.9).

Maybe this is all just a server-side or network issue? My work computer is accessing the college's mail servers/network and experiencing the error messages.

But I don't know how that's connected to the draft folder. That resides solely in Thunderbird, correct?

Comment 12

[Ludovic Hirlimann [:Usul]]

(In reply to comment #11)
 
> But I don't know how that's connected to the draft folder. That resides solely
> in Thunderbird, correct?

That was my question. can you get help -> troubleshooting information and paste the content here ?

Comment 13

[Thomas D. (:thomas8)]

distributedcognition, can you please answer to comment 12?
Without further information, we have to resolve this bug as incomplete.