630152 - I am unable to download and view PDF files from websites or e-mail instead I have to save then open the file

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Sandy]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729)

This only happens with PDF files and has only been happening in the last few weeks. When I access tools.. Options.. it does not give me an option to choose to open files when downloading, only gives me choices on where to save.

Reproducible: Always

Steps to Reproduce:
1. Find PDF file (from website or e-mail attachment)
2. Click on download file
3. Only gives save options, not open file option
Actual Results:  
As described

Expected Results:  
As described

As described

Comment 1

[aravindm]

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15pre) Gecko/20110130 Namoroka/3.6.15pre

Works for me. Please try if it works fine in safe mode or try by creating a new profile. 
https://support.mozilla.com/en-US/kb/Safe+Mode
https://support.mozilla.com/en-US/kb/Managing+profiles#Creating_a_profile.

Comment 2

[Maniac Vlad Florin (:vladmaniac)]

Dear reporter, if wanting the OPEN file option, you have to make sure your pdf plugin is enabled. 

Please go to about:plugins and check that that please come back with a reply if this will solve your problem. 

Indeed, is a WFM on 
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.14) Gecko/20110121 Firefox/3.6.14

Thanks

Comment 3

[Sandy]

Hi, Have tried Firefox in safe mode and have checked PDF plug in is enabled (thanks for suggestions) but still no luck, any further ideas?

Comment 4

[Maniac Vlad Florin (:vladmaniac)]

This is a WFM on 

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

on this STR 

Steps to Reproduce:
1. Find PDF file (from website or e-mail attachment)
2. Click on download file
3. Only gives save options, not open file option


If having another STR or still can reproduce please reply. In the meantime, 
will set to WFM

Comment 5

[Sandy]

It is still happening for me. I don't know what you mean by:
This is a WFM on 

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203
Firefox/3.6.13
But I assume you are saying I can find the answer somewhere? Non-tech speak please!

Comment 6

[Tim (fmdeveloper)]

What PDF viewer do you have installed? Please post the PDF viewer information from about:plugins

Comment 7

[Sandy]

As requested - I have removed, reinstalled, followed all the directions on the adobe troubleshooting page (except the one that says you should have programming experience to do). Hope this helps?

Adobe Acrobat

    File: nppdf32.dll
    Version: 10.0.0.396
    Adobe PDF Plug-In For Firefox and Netscape 10.0.0

MIME Type 	Description 	Suffixes 	Enabled
application/pdf 	Acrobat Portable Document Format 	pdf 	Yes
application/vnd.adobe.pdfxml 	Adobe PDF in XML Format 	pdfxml 	Yes
application/vnd.adobe.x-mars 	Adobe PDF in XML Format 	mars 	Yes
application/vnd.fdf 	Acrobat Forms Data Format 	fdf 	Yes
application/vnd.adobe.xfdf 	XML Version of Acrobat Forms Data Format 	xfdf 	Yes
application/vnd.adobe.xdp+xml 	Acrobat XML Data Package 	xdp 	Yes
application/vnd.adobe.xfd+xml 	Adobe FormFlow99 Data File 	xfd 	Yes

Comment 8

[Tim (fmdeveloper)]

If you go to Tools -> Options -> Applications and search for Acrobat what is listed?

Comment 9

[Sandy]

Hi, Went into apps and played with it and now it is working. Thanks! Sandy