632303 - RTEDITOR is not working properly in Firefox 4

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Rob Alfieri]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
Build Identifier: Mozilla Firefox 4b10

The University of Phoenix campus website uses a rich text editor called RTEDITOR (rteditor26v2/1.37.1/rteditor.js) to enable formatting of posts. This editor works fine in Firefox 3.x, but not in any release of Firefox 4.x thus far. The toolbars do not appear and the text displays raw HTML.

Reproducible: Always

Steps to Reproduce:
1. Open any webpage using rteditor26v2/1.37.1/rteditor.js
2.
3.
Actual Results:  
No toolbars are displayed. Raw HTML is displayed in the text area.

Expected Results:  
rteditor26v2/1.37.1/rteditor.js to display toolbars and enable rich text editing.

Comment 1

[Alex Lakatos[:AlexLakatos]]

Please provide a full link/testcase.

Comment 2

[Rob Alfieri]

https://classroom.phoenix.edu/afm217/shared/scripts/rteditor26v2/

Comment 3

[Rob Alfieri]

It would appear that the former FCKEDITOR is now CKEDITOR. It would appear that the version University of Phoenix is using is an older version. The product has been rebranded and there is a new website.

http://ckeditor.com/

I'm not sure how to get you to a working page since it is a secure site. The previously provided link to classroom.phoenix.edu will get you to the open shared code.

Comment 4

[Alex Lakatos[:AlexLakatos]]

You can access the demo at http://ckeditor.com/demo . Does it still reproduce here?

Comment 5

[Rob Alfieri]

Hi, Alex! I've tested with the latest version of CKEDITOR on the demo site and it works fine. I have given University of Phoenix a heads-up that this is going to be a problem for them and asked them what their plans are to update the component to ensure that students using Firefox can upgrade to v4. I'm not hopeful. You know that educational institutions never have money for that sort of thing. No doubt there are a lot of sites out there using the RTEDITOR component that are going to break. It would be great if the developers could figure out why it is breaking.

Regards,
Rob

Comment 6

[Rob Alfieri]

I dug a little deeper and examined the error console. I did find an error on the Javascript call for RTEDITOR. The error showed rteditor as not defined and gave a more detailed error as follows:

Error: uncaught exception: [Exception... "Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIWebNavigation.loadURI]"  nsresult: "0x80070057 (NS_ERROR_ILLEGAL_VALUE)"  location: "JS frame :: chrome://global/content/viewSource.js :: viewSource :: line 179"  data: no]

I will pass this along to the UOP web staff. Don't know why this error does not occur in Firefox 3.x.

Comment 7

[Tyler Downer [He/Him]]

Reporter, Firefox 4.0.1 has been released, and it features significant improvements over previous releases. Can you please update to Firefox 4.0.1 or later, and retest your bug? Please also create a fresh profile (
http://support.mozilla.com/kb/Managing+profiles), update your plugins (Flash, Java, Quicktime, Reader, etc) and update your graphics driver and Operating system to the latest versions available. 

If you still continue to see this issue, please comment. If you do not, please close this bug as RESOLVED > WORKSFORME

filter: prefirefox4uncobugs

Comment 8

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 5 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.