637944 - I know this is a government website, so I approved the exception. Firefox froze.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Nancy Lizza]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14

After clicking Approve the Exception, a message came up that said The site provides valid, verified identification.  There is no need to as an as exception.

I looked at the certificate, which says US Government. 

When I clicked back to the exception page, I could not move forward to the website.

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1. Clicked link from Google page where I found the phrase for the information I wanted to read.
2. Approved Add Security Exception.
3. Was then told I did not need to add exception, but the page did not advance to open the link.

When I add a trusted US Government exception, I have never seen Valid & Verified, and the website always opens. 
Actual Results:  
Word document opened, not the website.

Expected Results:  
Opened the URL.

I have a screenshot.  Your other requested information is beyond my technical ability to understand.

Comment 1

[Matthias Versen [:Matti]]

Adding an exception at that URL works for me with Seamonkey trunk.

Comment 2

[Mats Palmgren (inactive)]

Works for me, Firefox 4.0b13pre (20110301) on Linux x86-64.

Comment 3

[Mats Palmgren (inactive)]

Works for me, Firefox 3.6.16 and 4.0 on Windows 7.

Comment 4

[Mats Palmgren (inactive)]

(In reply to comment #0)
> Actual Results:  
> Word document opened, not the website.

That's odd.  I would guess something is broken in your Windows configuration
or it's infected by malware.

> I have a screenshot.

Please attach the screenshot if you still have it; use the
"Add an attachment" link on the bug report.  Thanks.

Comment 5

[Nancy Lizza]

Attachment: screenshot of message

As requested.   I hope it helps.
Thank you.

Comment 6

[Nancy Lizza]

I don't have a malware infection.  I suppose something may be wrong in my configuration, but it's not something I configured.  Periodically weird things happen and I don't know whether to attribute it to Firefox or not.  Such as, all of a sudden, Chinese characters take over English letters while typing in Yahoo mail (and Outlook) and Firefox does not remember passwords or logins that it asks me if I want it to remember.   
I have seen this password/login complaint before but I have yet to see a solution.
I have also seen a workaround that I cannot use.

Comment 7

[Tyler Downer [He/Him]]

Please download and install Firefox 4 and retest. It does look like you may have malware on your computer. Please use Malwarebytes (http://malwarebytes.org/)and possibly http://www.bleepingcomputer.com/forums/forum22.html to assist you with removing it if there is an infection. Then retest.

Comment 8

[Nancy Lizza]

I installed FF4 and did not like the version, as it was freezing too often, so I went back to version 3.6.15, which I updated to 3.6.16 this week.  Until FF/Mozilla works out the kinks or stops supporting this version, I am sticking with it.

I already have Malwarebytes, in addition to MSE.  I do not have malware on this computer.  At this point,  this is not important anymore, although I appreciate you sticking with this for as long as you have.

I would love to see somebody tackle the ability for FF to remember stored passwords or stored logins as ferociously as you have pursued this.  I see a tremendous amount of complaints, though not a Mozilla fix.
Thank you.

Comment 9

[Gregory Pappas [:gregp]]

Unable to reproduce