638820 - Adobe Flash reader will not work on Firefox but works on Safari

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[semra3]

User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0b12) Gecko/20100101 Firefox/4.0b12
Build Identifier:  Firefox/4.0b12

I have uninstalled Firefox and reinstalled it and did the same for Adobe Flash Reader several times and I can't get Adobe to work. I downloaded Safari and it works with this. I use Firefox and when I get something I can't read I have to open Safari and then I can open it and read it. I have used Firefox for several years because it is the best for safety and all of a sudden Adobe won't work

Reproducible: Always

Comment 1

[Tim (fmdeveloper)]

Are you referring to Flash or Reader? What site does it occur on?

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Does the issue occur with the latest nightly? http://nightly.mozilla.org/

Comment 2

[semra3]

Flash Player is what won't work. It used to work and al of asudden it won't anymore.

Comment 3

[Tim (fmdeveloper)]

Please address the other questions:

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Does the issue occur with the latest nightly? http://nightly.mozilla.org/

What version is reported if you go to http://www.adobe.com/software/flash/about/

Comment 4

[Tim (fmdeveloper)]

Any update? Please answer the questions in comment 3

Comment 5

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question