648879 - Vertical lines appear below the text when typing in forums etc

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[max_headroom222]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0

Vertical lines appear below the text when typing in forums etc, i have been told stopping hardware acceleration will stop it happening (see below) and it does but this seems to stop video such as you-tube and the BBC sites running as smoothly as when it is enabled and it also seems to take longer for them to load.

Tools
Options
Advanced
General
Browsing

turn hardware acceleration off.

Is this a known bug and if it is will it be fixed soon ?

Reproducible: Always

Steps to Reproduce:

Tools
Options
Advanced
General
Browsing

turn hardware acceleration off.

Actual Results:  
The lines no longer appear


I have just noticed while typing this report if the lines appear and you move the mouse cursor over the lines or left click anywhere in the box you are typing they disappear they

Comment 1

[Tim (fmdeveloper)]

Please post the graphics section from about:support

Have you updated your graphics driver to the latest release?

Comment 2

[max_headroom222]

(In reply to comment #1)
> Please post the graphics section from about:support
> 
> Have you updated your graphics driver to the latest release?

Not sure what you mean by "graphics section from about:support"

The graphics driver is up to date and the on-board graphics are listed below.

NVIDIA GeForce 7100 / NVIDIA nForce 630i

Comment 3

[Tim (fmdeveloper)]

Go to about:support page of Firefox button -> Help -> Troubleshooting Information and click the Copy to Clipboard button. Paste only the graphics section to this report

Comment 4

[max_headroom222]

Adapter DescriptionNVIDIA GeForce 7100 / NVIDIA nForce 630i
Vendor ID10de
Device ID07e1
Adapter RAM256
Adapter Driversnvd3dumx,nvd3dum
Driver Version8.17.12.5896
Driver Date7-9-2010
Direct2D Enabledfalse
DirectWrite Enabledfalse (6.1.7601.17563, font cache 9.92 MB)
WebGL RendererGoogle Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.541)
GPU Accelerated Windows1/1 Direct3D 9

It says above "Driver Date7-9-2010" but i have tried to update them in device manager and after searching the internet it says they are up to date.

I have also now noticed if i scroll in the box (middle mouse button) where the lines appear under the typed words they disappear.

Comment 5

[max_headroom222]

Here is a picture of the lines - http://i54.tinypic.com/264izo1.png

Comment 6

[Tim (fmdeveloper)]

Nvidia's site seems to show this as the most recent -> http://www.nvidia.com/object/win7-winvista-64bit-266.58-whql-driver.html Does installing that version resolve the issue?

Comment 7

[max_headroom222]

Thanks for the info and link, that appears to have sorted it, i will have to update the driver on my laptop also as that has the same problem.
How strange updating the driver using device manager reported the driver up to date when obviously it was not.

Thanks again for your time and effort.  ;)

Comment 8

[max_headroom222]

UPDATE -

The lines are back again, i should have tested more than one forum, i have noticed if i move the scroll button (middle mouse) one click or click (left mouse button) anywhere  in the box i am typing in (like this one) the lines disappear.

Comment 9

[Tim (fmdeveloper)]

What site(s) does it occur on (1 or 2 examples are fine)? Can you provide the exact steps to reproduce (i.e. go to www.example.com, click on post, scroll up, type 'test', etc...)?

Comment 10

[max_headroom222]

http://www.new-606.co.uk/index.php 
Go to any forum and pick a thread, when you type in the box to answer a post you get the lines i linked to earlier.

http://www.not606.com/forum.php
Go to any forum and pick a thread, when you type in the box to answer a post you get the lines i linked to earlier.

It also happens here but as soon as i scroll the page even one notch using the middle mouse button they disappear.

Comment 11

[max_headroom222]

Its still happening any more info available ?

Comment 12

[Tim (fmdeveloper)]

Closing bug as WFM - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question