Closed
Bug 654582
Opened 13 years ago
Closed 13 years ago
Disk failure on tp-b02-slave01
Categories
(mozilla.org Graveyard :: Server Operations, task)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: bkero, Assigned: bkero)
Details
> 14:37 <@nagios-phx> [134] tp-b02-slave01.phx:hplog is CRITICAL: CRITICAL 0006: Internal SAS Enclosure Device Failure (Bay 1, Box 1, Port 1I, Slot 0)
> 14:37 <@nagios-phx> [135] tp-b02-slave01.phx:RAID is CRITICAL: RAID CRITICAL - HP Smart Array Failed: Smart Array P410i in Slot 0 (Embedded) array A (Failed) logicaldrive 1 (279.4 GB, RAID 1, Interim Recovery Mode)
> 14:55 <@nagios> tm-bugs01-slave02:RAID is OK: RAID OK: Smart Array E200i in Slot 0 (Embedded) array A logicaldrive 1 (136.7 GB, RAID 1, OK) [Controller Status: OK Cache Status: OK Battery/Capacitor Status: OK]
So a disk died, I opened a case to HP about it.
My message to HP:
Severity: Critical
Class: Drive Array
Last Update: 05/03/2011 14:28
Initial Update: 05/03/2011 14:28
Count: 1
Description: Internal SAS Enclosure Device Failure (Bay 1, Box 1, Port 1I, Slot 0)
Looking at the System Information -> Drives menu, I see "N/A" for Product ID, and "Fault" for Drive Status. I also turned UID State on for easy identification for replacement.
The other drive in the host is identified by Product ID "DG0300BAQPQ". The drives were in a RAID array, so the failed drive should be the same.
Comment 1•13 years ago
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lmk if/when the new drive arrives if you need hands-on to install it.
Comment 2•13 years ago
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You should be able to have a HP tech replace this so you don't have to make the trip.
Comment 3•13 years ago
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wfm either way... I generally group up 2-3 things per DC trip anyway. Just lmk.
Comment 4•13 years ago
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What's the status on this? 10 days since it was filed? Surely the drive has arrived by now? Ben, can you get HP to get a tech out there to replace this ASAP?
Assignee: server-ops → bkero
Assignee | ||
Comment 5•13 years ago
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I filed a bug about this yesterday, and HP sent a tech out promptly. Phong coordinated his clearance, and I coordinated swapping the drive in the blade. Nagios showed that the disk was rebuilt, and the tech said he would send the failed drive back to HP.
Status: NEW → RESOLVED
Closed: 13 years ago
Resolution: --- → FIXED
Updated•9 years ago
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Product: mozilla.org → mozilla.org Graveyard
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Description
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