655576 - Yahoo Toolbar -Yahoo Bookmarks drop down menu will not appear in FF 4.0. Had to roll back to FF 3.6.8. Yahoo is aware.

Status: RESOLVED INVALID

(Firefox :: Extension Compatibility, defect)

Description

[Jolene]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 (.NET CLR 3.5.30729)

When I upgraded to FF 4.0 for yahoo on my Vista Home Premium computer, my Yahoo Toolbar Yahoo Bookmarks drop down menu will not display the bookmarks.  However, it works on my XP Professional computer.  Wrote to Yahoo.  Been two weeks.  They are aware and trying to work it from their end, but to no avail.  The bookmarks are still there, but will not appear in the drop down menu under Yahoo Bookmarks. Yahoo suggested as a temp workaround to open the "Go To Bookmarks" page and use that as my bookmarks menu for the time being.  Have done so for a week.  tired of cumbersome workaround, so rolled back FF 4.0 to FF 3.6.8.  Tried Ff 4.0 and Yahoo_FF4.0-rc2 - - -both versions have same problem. FF3.6.8 does not have the problem.  Please fix this.  
- - -
OS Vista Home Premium 64 bit 
HP Pavilion dv4 Notebook PC
FF4.0 (also on yahoo_firefox 4.0-rc2)
Yahoo Toolbar 2.3.5.20110120033202 (only one offered)
- - -
temp solution: rolled back to FF 3.6.8
- - -
Problem only occurs on my Vista machine, 
FF 4.0 and Yahoo Toolbar works fine on my XP Professional Dell XPS


Reproducible: Always

Steps to Reproduce:
1. Start with a computer using OS Vista Home Premium 64 bit
2. Download FF 4.0 or yahoo_firefox 4.0-rc2
3. Restart and open Firefox
4. Add Yahoo toolbar app 
5. Log into yahoo
6. click on drop down menu under Yahoo Bookmarks - nothing happens, but they are still there under the "Go to Bookmarks" tab.

Actual Results:  
 no bookmarks appear in the drop down menu of the yahoo toolbar

Expected Results:  
It should display the yahoo bookmarks.  The whole point of having a Yahoo Toolbar is that your yahoo bookmarks are accessible on any machine, anywhere when you log into your yahoo account on any browser.

Contacted Yahoo twice in the past two weeks and they are aware of the problem. It has been turned over to their tech department. They have been working at their end to no avail.  Please coordinate with them and make it work.

Comment 1

[Tyler Downer [He/Him]]

If this is an issue with the Yahoo toolbar, there is nothing we can do about it, they have to fix it. If they need assistance or encounter a bug in Firefox, then they can contact us, as they know way more about their product than any end-user will

Comment 2

[Jolene]

Attachment: Firefox needs a clean install instead of an update to 4.0 for Yahoo Toolbar to work

Update. This is a Firefox problem after all.  Previously I had simply upgraded to 4.0 by clicking on the "upgrade now" prompt in Firefox, while running the older version of FF. This did not work.  

Yesterday I did a complete clean install of FF 4.0.  I uninstalled it, chose "do NOT save preferences" and rebooted.  Then I reinstalled FF4.0 directly from your site http://www.mozilla.com/en-US/firefox/fx/ , after which I reinstalled Yahoo Toolbar.  Now all is working fine.

solution: clean install of FF 4.0 - do NOT save prefences on uninstall

Comment 3

[Jolene]

Comment on attachment 532155 [details]
Firefox needs a clean install instead of an update to 4.0 for Yahoo Toolbar to work

It is not exCactly a bug, but rather a glitch in upgrading.  The unistall file posted here is fine, but the site would not let me post additional information without a file.

solution: clean install of FF 4.0 - do NOT save prefences on uninstall