Closed
Bug 655764
Opened 13 years ago
Closed 13 years ago
Slow when deleting messages
Categories
(Thunderbird :: Folder and Message Lists, defect)
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: jeff, Unassigned)
Details
(Keywords: perf, Whiteboard: [support][antivirus: MSE])
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.35 (KHTML, like Gecko) Chrome/13.0.761.0 Safari/534.35 Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0a2) Gecko/20110509 Thunderbird/3.3a4pre It takes about 2-5 seconds for the message window to close when hitting the delete button. Reproducible: Always Steps to Reproduce: 1. Open a window in a standalone window. 2. Delete the message. 3. It takes about 2-5 seconds for the window to close. It does not take this long to delete messages when using version 3.1. Also, I think it might only be HTML messages that take this long. Plain text messages appear to delete and the window closes much quicker.
Comment 1•13 years ago
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Can you reproduce this issue in safe-mode? ( see how-to start TB in safe-mode here http://support.mozillamessaging.com/bg/kb/Safe+Mode ) Do you have antivirus enabled? Can you try with antivirus disabled?
Keywords: perf
Reporter | ||
Comment 2•13 years ago
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That support document does not pertain to Firefox 4 or Thunderbird 3.3 which changed the way to load in Safe Mode. Running in safe mode made no difference to the speed. But, turning off my anti-virus did make a difference. I guess I need to see if there is a way for me to tweak the anti-virus.
Comment 3•13 years ago
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xref https://bugzilla.mozilla.org/buglist.cgi?type1-0-0=substring&list_id=228408&field0-0-0=short_desc&field1-0-2=longdesc&type0-0-1=substring&field0-0-1=keywords&type1-0-1=substring&resolution=INVALID&value1-0-1=antivirus&type1-0-2=substring&value1-0-2=antivirus&query_format=advanced&value1-0-0=antivirus&value0-0-1=perf&type0-0-0=substring&value0-0-0=slow%20&field1-0-0=status_whiteboard&product=MailNews%20Core&product=Thunderbird&field1-0-1=short_desc
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → INVALID
Whiteboard: [support][antivirus]
Reporter | ||
Comment 4•13 years ago
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I am running Microsoft Security Essentials for my anti-virus. I have removed the following directories from scanning and it does appear to be faster, but still not as fast as version 3.1. Also, I do not like not having these directories scanned. c:\program files (x86)\miramar c:\users\jeff\appdata\local\thunderbird\profiles c:\users\jeff\appdata\roaming\thunderbird
Comment 5•13 years ago
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I am not aware of any performance regressions between TB3.1 and 3.3. So I suspect this is something unique to your environment. I don't think you should be excluding (x86)\miramar - that's not a profile directory Do you have other spyware or firewall software? see also bug 621083 comment 8 http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
Whiteboard: [support][antivirus] → [support][antivirus: MSE]
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Description
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