656610 - Firefox crashes at least twice per day.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Pamela]

User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Build Identifier: Mozilla/5.0 (Windows NT 6.0; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

I can't isolate any specific function which occurs when Firefox crashes.

Reproducible: Couldn't Reproduce


Actual Results:  
I can't reproduce the problem on demand.  The crash seems to occur when browsing Firefox.

Comment 1

[Kevin Brosnan [Ex-Mozilla]]

Would you type about:crashes in the address bar and copy and paste any crash IDs into this bug report.

Comment 2

[Pamela]

crash ids:  bp-f6dd7807-c65b-4000-aa96-cabe221105115/11/20116:50 PMbp-5e1569d0-51d9-445b-8853-e26b421105115/11/20111:20 PMbp-0fbe70e1-089e-4e4b-9944-0d7af21105105/10/20119:35 PMbp-f2994c32-7ca9-49c8-aa37-c16b521105105/10/20116:02 PMbp-b72bd377-f38a-45cf-8844-1e6f621105095/9/20116:54 PMbp-9255f5a1-39a7-488f-998c-6b8f521105085/9/201112:35 AMbp-e351ae58-fc28-47fb-b6e8-3481221105085/8/201111:06 AMbp-d8d9c914-fc7f-4232-a209-76d8a21105065/6/20117:27 PM30d918cd-1843-4da7-baa2-e65f088b1dd75/4/20117:31 PMbp-9c4c656f-678c-425a-bb3e-d114d21105045/4/20117:20 PMa65c0a68-7f4d-4021-a35d-8dfba05e02185/4/20117:15 PMbp-7bfc58b9-2398-4549-9042-84fd421105035/4/201112:59 AM7c9b5645-28fa-406c-9e50-0f78de826d2f5/3/201112:20 PMbp-1f4385ac-461a-41b0-9d89-d7b1e21105015/2/201112:29 AMbp-d0f69993-9a67-4b66-9b36-f8eb921104264/26/201111:19 PM35046bc5-1337-4fba-8166-1b6e9762c95f4/24/20118:19 PMbp-76fdbf0a-707b-4da0-a9ed-5870f21104244/24/20114:28 PMbp-660d3f48-e24b-4ae9-88c8-6ef2321104214/21/20113:51 PMbp-2fb52fa1-beae-44c1-8946-b528621104204/21/20111:10 AMbp-caa85726-9316-481b-b95b-eb40a21104184/18/201110:19 PMbp-4909d8a3-cde1-402b-82fa-5457f21104164/16/201111:27 PMbp-b96d5f0e-20e7-44c2-9bc3-41e3821104144/14/201111:34 PMbp-9eff65df-2ab8-40d4-a478-0e69421104134/13/201112:53 PMbp-a67f19e1-6053-4b68-bddb-87d0e21104124/12/20118:51 PMbp-affc4fcb-c3d2-4edd-aff9-f8f0b21104024/2/20115:41 PMbp-2f7e44d2-fc83-4443-bd6a-9f32d21103193/19/20113:53 AM38f988a0-9ae5-4b19-a4ec-745454f947ab3/14/201112:35 AM4ad5fa79-04b9-41d2-879e-4f1c5ce090732/26/201112:02 AMbp-a3975124-0634-459e-9311-e2f2f21102012/1/20114:07 PM387cf682-211e-4e93-b1ff-ee81d87505d41/9/20117:08 PM081b440f-2c2e-440f-884b-72401d8bf3ad1/9/20117:08 PMc1abf498-b510-4578-b518-fdaa5feaf27012/19/201012:32 AMa311b2fb-6983-4dd8-97e0-556adb522fd512/18/20103:53 PM3ef09f50-0867-46e4-ac4f-9a5970e3709812/18/20103:53 PMbp-dda6726a-75fb-4ca0-a731-21d69210112211/22/201010:14 PMbp-56c0b5e5-7c7b-4a78-944c-0d973210112011/20/20105:05 PMbp-824c3b18-a07e-4571-abdf-859db210111811/18/20105:29 PMbp-f03a1ceb-8b5b-4538-946c-4be7f210111611/16/201010:38 PMb585c016-bec7-4fce-822f-5e84274a3ece11/16/201012:34 AM9df6b2d4-895a-4a5d-b994-f1be51996ece11/16/201012:34 AMbp-29efcb4c-fd2d-4208-9ce5-83cd3210110811/8/20108:46 PMbp-edc01c26-f12f-40f3-854b-bc75b210110311/3/201010:19 AMbp-9575ad78-49c7-42d5-bfbf-0046c210110111/1/20109:54 AMbp-6c656c86-f6ee-4c32-8404-a43d3210102810/28/20109:12 AMbp-9c7304c3-e0ae-44d6-b1c4-78e2d210102510/25/201010:55 AMbp-5c1c9e56-83d1-49af-9af5-1ed05210102110/21/20108:58 PM0e597e95-f029-4932-8673-189db1e263919/28/20103:18 PM0a42c3b7-9397-434e-b14e-db04d5ce95369/28/20103:18 PM2e405bc8-d060-4320-bdac-335fe835554a9/14/20101:58 PM04f9d3d5-41b4-4e3e-b493-c161fa1c6ef79/14/20101:58 PM0be70bf6-01aa-49b5-9479-eb772cc0bf118/22/201012:26 PMbp-ebbaea18-437f-4d70-ab56-ae58c21007167/16/20109:24 PMbp-b4686096-4dff-4007-b2d5-f8c5521007137/13/20107:42 PM61adb5f6-8c35-4f84-ae0e-8bef37b1e79b6/28/20103:37 AM2eb279ab-0af2-42d8-b1d3-ee739ed90b376/28/20103:37 AMbp-a71840dd-117f-47e7-9fdb-b1f2d21006136/13/20103:06 AMbp-ce0d5b2e-8e8b-450e-9693-5a0fb21005185/18/20109:15 AMbp-3b8e64a1-2195-4b5f-a710-d6a5021004164/16/20106:13 PM89a5b226-8f67-4ba9-b7a5-1950360a76c34/8/20101:11 PMbp-f6eff152-9f1b-425f-a61b-187f821003203/20/20108:59 PM

Comment 3

[Thomas Ahlblom]

An attempt to filter comment 2, preserving bp- prefixed reports:

bp-f6dd7807-c65b-4000-aa96-cabe22110511
bp-5e1569d0-51d9-445b-8853-e26b42110511
bp-0fbe70e1-089e-4e4b-9944-0d7af2110510
bp-f2994c32-7ca9-49c8-aa37-c16b52110510
bp-b72bd377-f38a-45cf-8844-1e6f62110509
bp-9255f5a1-39a7-488f-998c-6b8f52110508
bp-e351ae58-fc28-47fb-b6e8-348122110508
bp-d8d9c914-fc7f-4232-a209-76d8a2110506
bp-9c4c656f-678c-425a-bb3e-d114d2110504
bp-7bfc58b9-2398-4549-9042-84fd42110503
bp-1f4385ac-461a-41b0-9d89-d7b1e2110501
bp-d0f69993-9a67-4b66-9b36-f8eb92110426
bp-76fdbf0a-707b-4da0-a9ed-5870f2110424
bp-660d3f48-e24b-4ae9-88c8-6ef232110421
bp-2fb52fa1-beae-44c1-8946-b52862110420
bp-caa85726-9316-481b-b95b-eb40a2110418
bp-4909d8a3-cde1-402b-82fa-5457f2110416
bp-b96d5f0e-20e7-44c2-9bc3-41e382110414
bp-9eff65df-2ab8-40d4-a478-0e6942110413
bp-a67f19e1-6053-4b68-bddb-87d0e2110412
bp-affc4fcb-c3d2-4edd-aff9-f8f0b2110402
bp-2f7e44d2-fc83-4443-bd6a-9f32d2110319
bp-a3975124-0634-459e-9311-e2f2f2110201
bp-dda6726a-75fb-4ca0-a731-21d692101122
bp-56c0b5e5-7c7b-4a78-944c-0d9732101120
bp-824c3b18-a07e-4571-abdf-859db2101118
bp-f03a1ceb-8b5b-4538-946c-4be7f2101116
bp-29efcb4c-fd2d-4208-9ce5-83cd32101108
bp-edc01c26-f12f-40f3-854b-bc75b2101103
bp-9575ad78-49c7-42d5-bfbf-0046c2101101
bp-6c656c86-f6ee-4c32-8404-a43d32101028
bp-9c7304c3-e0ae-44d6-b1c4-78e2d2101025
bp-5c1c9e56-83d1-49af-9af5-1ed052101021
bp-ebbaea18-437f-4d70-ab56-ae58c2100716
bp-b4686096-4dff-4007-b2d5-f8c552100713
bp-a71840dd-117f-47e7-9fdb-b1f2d2100613
bp-ce0d5b2e-8e8b-450e-9693-5a0fb2100518
bp-3b8e64a1-2195-4b5f-a710-d6a502100416
bp-f6eff152-9f1b-425f-a61b-187f82100320

Comment 4

[Marcia Knous [:marcia]]

One of the stacks points to Bug 605290. 

Can you reproduce the crash in Safe Mode with no extensions?  http://support.mozilla.com/en-US/kb/Safe%20Mode

Comment 5

[Pamela]

I have tried; however, I cannot reproduce the crash on demand in safe mode or at any time.  Below is one (1) more crash id which has occurred subsequent to my original report.  A crash occurred last evening and I attempted to report it; however, it didn't register. I have been away from my computer for a large portion of the last 24 hours or so. Thanks.

bp-acdfdc16-7576-414d-9d3d-573a32110513

Comment 6

[(mostly gone) XtC4UaLL [:xtc4uall]]

Those Crashreports mention "Cisco VPN". Does Firefox crash without it being installed?

Comment 7

[Wayne Mery (:wsmwk)]

(In reply to XtC4UaLL [:xtc4uall] from comment #6)
> Those Crashreports mention "Cisco VPN". Does Firefox crash without it being
> installed?

Comment 8

[Phoenix]

Resolved per whiteboard