669032 - Crash Report [@ hang | NtUserMessageCall | NtUserMessageCall | SetWindowTextW ]

Status: RESOLVED DUPLICATE of bug 676458

(Core Graveyard :: Plug-ins, defect)

Description

[Vic]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0
Build ID: 20110615151330

Comment 1

[Vic]

https://crash-stats.mozilla.com/report/index/bp-427285df-dba2-4839-9595-fc2682110702

Comment 2

[Tim (fmdeveloper)]

Can you provide STR the crash/hang?

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 3

[Vic]

What is the STR? And where do I find this STR?

Thanks.

Comment 4

[Tim (fmdeveloper)]

STR = Steps to Reproduce

Comment 5

[Tim (fmdeveloper)]

Vic -> Any luck on coming up with steps to reproduce the crash? Any other crash ids?

Comment 6

[Vic]

This is a Plugin crash right?

So I changed the Product from "Firefox" to "Plugins".

Is that correct?

The Browser Crash report for the above ID is this:

https://crash-stats.mozilla.com/report/index/8981b0c4-bdb6-4864-963e-7da612110702

From the original Crash ID: https://crash-stats.mozilla.com/report/index/bp-427285df-dba2-4839-9595-fc2682110702

it says "plugin Version: Filename: npctrl.dll"

Is that Silverlight? 

Then I remember installing Silverlight plugin, for watching Netflix.

Also I am changing component to Silverlight. Is that okay?

Comment 7

[Vic]

https://crash-stats.mozilla.com/report/list?product=Firefox&branch=2.2&branch=5&branch=6&branch=7&branch=8&query_search=signature&query_type=contains&query=NtUserMessageCall%20|%20NtUserMessageCall%20|%20SetWindowTextW&reason_type=contains&date=08%2F06%2F2011%2021%3A21%3A54&range_value=30&range_unit=days&hang_type=any&process_type=any&do_query=1&signature=hang%20|%20NtUserMessageCall%20|%20NtUserMessageCall%20|%20SetWindowTextW&page=1

If you see above you will see that it is happening in the Nightly build also...with a total of 1,399 crashes in the last 30 days...

Comment 8

[Tim (fmdeveloper)]

Let's leave it as Firefox -> General for now - CC'ing an expert at reading these reports :-)

Comment 9

[(mostly gone) XtC4UaLL [:xtc4uall]]

Per http://bit.ly/qCLvie there are several Plugins affected (Flash, Silverlight, Adobe PDF, ...).

Vic, did you file the Browser Side Crash (Bug 669033 with Signature [@ hang | mozilla::plugins::PPluginScriptableObjectParent::CallHasProperty(mozilla::plugins::PPluginIdentifierParent*, bool*) ]) intentionally?

Tim: I'm not an Expert :P
Rather CCing Robert.

Comment 10

[Robert Kaiser]

As long as you don't have steps to reproduce, this is all rather useless, esp. as it happens with a range of different plugins. And it's clear that a plugin-process-side hang is connected with plugins, you're not telling us anything new with that.

Comment 11

[Vic]

(In reply to XtC4UaLL [:xtc4uall] from comment #9)
> Per http://bit.ly/qCLvie there are several Plugins affected (Flash,
> Silverlight, Adobe PDF, ...).
> 
> Vic, did you file the Browser Side Crash (Bug 669033 with Signature [@ hang
> |
> mozilla::plugins::PPluginScriptableObjectParent::CallHasProperty(mozilla::
> plugins::PPluginIdentifierParent*, bool*) ]) intentionally?
> 
> Tim: I'm not an Expert :P
> Rather CCing Robert.

Marking this duplicate of Bug 676458