Closed Bug 687197 Opened 13 years ago Closed 13 years ago

Sync incorrectly configured

Categories

(Firefox :: Sync, defect)

Product:
Firefox
Component:
Sync
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: wmajick, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
Build ID: 20110902133214

Steps to reproduce:

Start Firefox


Actual results:

I get an error message saying server incorrectly configured.  Also, the "add a device" feature doesn't work when I try to sync my android phone.  After I input the code, it just cycles.


Expected results:

It should sync.  I have reset passwords, reset sync, re-installed firefox.  I get the same problem.

Here's the log file:

1316217088916	Service.Main	INFO	Loading Weave 1.9.0
1316217088928	Engine.Bookmarks	DEBUG	Engine initialized
1316217088930	Engine.Forms	DEBUG	Engine initialized
1316217088933	Engine.History	DEBUG	Engine initialized
1316217088935	Engine.Passwords	DEBUG	Engine initialized
1316217088937	Engine.Prefs	DEBUG	Engine initialized
1316217088938	Engine.Tabs	DEBUG	Engine initialized
1316217088939	Engine.Tabs	DEBUG	Resetting tabs last sync time
1316217088940	Service.Main	INFO	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
1316217088944	Service.Main	DEBUG	Caching URLs under storage user base: https://phx-sync379.services.mozilla.com/1.1/steel61/
1316217088974	Engine.AdblockPlus	DEBUG	Engine initialized
1316217092959	Service.Main	INFO	Logging in user steel61
1316217093207	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217093208	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217093209	Service.Main	DEBUG	Fetching global metadata record
1316217093271	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/meta/global
1316217093273	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/meta/global
1316217093274	Service.Main	DEBUG	Weave Version: 1.9.0 Local Storage: 5 Remote Storage: 5
1316217093275	Service.Main	INFO	Sync key is up-to-date: no need to upgrade.
1316217093276	Service.Main	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1316217093340	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217093341	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217093342	Service.Main	INFO	Testing info/collections: {"passwords":1316215659.34,"tabs":1316215659.9,"clients":1316215645.76,"crypto":1316215645.09,"meta":1316215659.96,"bookmarks":1316215658.06,"prefs":1316215659.67}
1316217093343	CollectionKeys	INFO	Testing for updateNeeded. Last modified: 0
1316217093344	Service.Main	INFO	CollectionKeys reports that a key update is needed.
1316217093509	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/crypto/keys
1316217093510	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/crypto/keys
1316217093511	CollectionKeys	INFO	Updating collection keys...
1316217093513	CollectionKeys	INFO	Setting CollectionKeys contents. Our last modified: 0, input modified: 1316215645.09.
1316217093515	BulkKeyBundle	INFO	BulkKeyBundle being created for [default]
1316217093516	CollectionKeys	INFO	Processing downloaded per-collection keys.
1316217093517	CollectionKeys	INFO	Clearing CollectionKeys...
1316217093518	CollectionKeys	INFO	Saving downloaded keys.
1316217093519	CollectionKeys	INFO	Bumping last modified to 1316215645.09
1316217093521	CollectionKeys	INFO	Collection keys updated.
1316217108198	Service.Main	DEBUG	Clearing sync triggers.
1316217122581	Service.Main	INFO	Loading Weave 1.9.0
1316217122593	Engine.Bookmarks	DEBUG	Engine initialized
1316217122596	Engine.Forms	DEBUG	Engine initialized
1316217122598	Engine.History	DEBUG	Engine initialized
1316217122600	Engine.Passwords	DEBUG	Engine initialized
1316217122602	Engine.Prefs	DEBUG	Engine initialized
1316217122604	Engine.Tabs	DEBUG	Engine initialized
1316217122606	Engine.Tabs	DEBUG	Resetting tabs last sync time
1316217122607	Service.Main	INFO	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
1316217122611	Service.Main	DEBUG	Caching URLs under storage user base: https://phx-sync379.services.mozilla.com/1.1/steel61/
1316217122642	Engine.AdblockPlus	DEBUG	Engine initialized
1316217126641	Service.Main	INFO	Logging in user steel61
1316217126841	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217126843	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217126844	Service.Main	DEBUG	Fetching global metadata record
1316217126892	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/meta/global
1316217126894	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/meta/global
1316217126895	Service.Main	DEBUG	Weave Version: 1.9.0 Local Storage: 5 Remote Storage: 5
1316217126896	Service.Main	INFO	Sync key is up-to-date: no need to upgrade.
1316217126898	Service.Main	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1316217126948	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217126949	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217126951	Service.Main	INFO	Testing info/collections: {"passwords":1316215659.34,"tabs":1316215659.9,"clients":1316215645.76,"crypto":1316215645.09,"meta":1316215659.96,"bookmarks":1316215658.06,"prefs":1316215659.67}
1316217126952	CollectionKeys	INFO	Testing for updateNeeded. Last modified: 0
1316217126954	Service.Main	INFO	CollectionKeys reports that a key update is needed.
1316217127017	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/crypto/keys
1316217127019	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/crypto/keys
1316217127021	CollectionKeys	INFO	Updating collection keys...
1316217127023	CollectionKeys	INFO	Setting CollectionKeys contents. Our last modified: 0, input modified: 1316215645.09.
1316217127025	BulkKeyBundle	INFO	BulkKeyBundle being created for [default]
1316217127026	CollectionKeys	INFO	Processing downloaded per-collection keys.
1316217127028	CollectionKeys	INFO	Clearing CollectionKeys...
1316217127029	CollectionKeys	INFO	Saving downloaded keys.
1316217127030	CollectionKeys	INFO	Bumping last modified to 1316215645.09
1316217127032	CollectionKeys	INFO	Collection keys updated.
1316217128906	Service.Main	INFO	Starting sync at 2011-09-16 16:52:08
1316217128907	Service.Main	INFO	In sync().
1316217128909	Service.Main	DEBUG	Clearing sync triggers.
1316217128965	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217128967	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/info/collections
1316217128968	Service.Main	DEBUG	Fetching global metadata record
1316217128970	Service.Main	DEBUG	Clearing cached meta record. metaModified is undefined, setting to 1316215659.96
1316217129027	Net.Resource	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/meta/global
1316217129029	Net.Resource	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/meta/global
1316217129030	Service.Main	DEBUG	Weave Version: 1.9.0 Local Storage: 5 Remote Storage: 5
1316217129032	Service.Main	INFO	Sync key is up-to-date: no need to upgrade.
1316217129033	Service.Main	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1316217129035	Service.Main	INFO	Testing info/collections: {"passwords":1316215659.34,"tabs":1316215659.9,"clients":1316215645.76,"crypto":1316215645.09,"meta":1316215659.96,"bookmarks":1316215658.06,"prefs":1316215659.67}
1316217129036	CollectionKeys	INFO	Testing for updateNeeded. Last modified: 1316215645.09
1316217129038	Engine.Clients	DEBUG	First sync, uploading all items
1316217129039	Engine.Clients	INFO	1 outgoing items pre-reconciliation
1316217129517	Collection	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/clients?full=1
1316217129518	Collection	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/clients?full=1
1316217129520	Engine.Clients	INFO	Records: 1 applied, 0 failed to apply, 0 reconciled.
1316217129522	Engine.Clients	INFO	Uploading all of 1 records
1316217129524	Collection	DEBUG	POST Length: 291
1316217129652	Collection	DEBUG	mesg: POST success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/clients
1316217129654	Collection	DEBUG	POST success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/clients
1316217129655	Service.Main	INFO	Updating enabled engines: 1 clients.
1316217129658	Engine.Bookmarks	INFO	2 outgoing items pre-reconciliation
1316217129660	Engine.Bookmarks	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1316217131531	Engine.Bookmarks	INFO	Uploading all of 2 records
1316217131534	Collection	DEBUG	POST Length: 2676
1316217131753	Collection	WARN	Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1316217131755	Collection	DEBUG	Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1316217131757	Collection	DEBUG	Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1316217131759	Collection	DEBUG	Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1316217131760	Engine.Bookmarks	DEBUG	Uploading records failed: <html>
 <head>
  <title>401 Unauthorized</title>
 </head>
 <body>
  <h1>401 Unauthorized</h1>
  This server could not verify that you are authorized to access the document you requested. Either you supplied the wrong credentials (e.g., bad password), or your browser does not understand how to supply the credentials required.<br /><br />



 </body>
</html>
1316217131763	Service.Main	DEBUG	bookmarks failed: <html>
 <head>
  <title>401 Unauthorized</title>
 </head>
 <body>
  <h1>401 Unauthorized</h1>
  This server could not verify that you are authorized to access the document you requested. Either you supplied the wrong credentials (e.g., bad password), or your browser does not understand how to supply the credentials required.<br /><br />



 </body>
</html> No traceback available
1316217131765	Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1316217131767	Engine.Passwords	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1316217131769	Engine.Prefs	INFO	1 outgoing items pre-reconciliation
1316217131772	Engine.Prefs	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1316217131795	Engine.Prefs	INFO	Uploading all of 1 records
1316217131797	Collection	DEBUG	POST Length: 13971
1316217132023	Collection	DEBUG	mesg: POST success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/prefs
1316217132025	Collection	DEBUG	POST success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/prefs
1316217132028	Engine.Tabs	DEBUG	First sync, uploading all items
1316217132030	Engine.Tabs	INFO	1 outgoing items pre-reconciliation
1316217132097	Collection	DEBUG	mesg: GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/tabs?full=1
1316217132099	Collection	DEBUG	GET success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/tabs?full=1
1316217132101	Engine.Tabs	INFO	Records: 0 applied, 0 failed to apply, 1 reconciled.
1316217132111	Engine.Tabs	INFO	Uploading all of 1 records
1316217132113	Collection	DEBUG	POST Length: 462
1316217132162	Collection	DEBUG	mesg: POST success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/tabs
1316217132164	Collection	DEBUG	POST success 200 https://phx-sync379.services.mozilla.com/1.1/steel61/storage/tabs
1316217132176	Service.Main	DEBUG	Exception: Some engines did not sync correctly No traceback available
1316217154587	Service.Main	INFO	Starting sync at 2011-09-16 16:52:34
1316217154587	Service.Main	INFO	In sync().
1316217154589	Service.Main	DEBUG	Clearing sync triggers.
1316217154871	Net.Resource	WARN	Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1316217154872	Net.Resource	DEBUG	Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1316217154874	Net.Resource	DEBUG	Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1316217154876	Net.Resource	DEBUG	Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1316217154882	Service.Main	DEBUG	Exception: aborting sync, failed to get collections No traceback available
Component: General → Firefox Sync: Backend
Product: Firefox → Mozilla Services
QA Contact: general → sync-backend
Version: 6 Branch → unspecified
It works today. Thanks.
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → WORKSFORME
Component: Firefox Sync: Backend → Sync
Product: Cloud Services → Firefox
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