691110 - Intel D3D10 driver crash [@ igd10umd32.dll@0x8d17df]

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[trevor3315]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Build ID: 20110928134238

Steps to reproduce:

firefox crashes at least once a day. No particular web sites cause the crashes. Add ons are up to date as well as drivers. 


Actual results:

fire fox crashes

Comment 1

[trevor3315]

crash reason is: EXCEPTION_ACCESS_VIOLATION_WRITE

Comment 2

[Matthias Versen [:Matti]]

Please post a crash id from about:crashes
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 4

[trevor3315]

Crash ID: 881dddd4-0e8e-4a5e-94ab-f4cdf2111001

Comment 5

[trevor3315]

Signature	RtlpCreateSplitBlock
UUID	881dddd4-0e8e-4a5e-94ab-f4cdf2111001
Date Processed	2011-10-01 17:53:51.775397
Uptime	1393
Last Crash	1.1 days before submission
Install Age	2.0 days since version was first installed.
Install Time	2011-09-30 01:27:28
Product	Firefox
Version	7.0.1
Build ID	20110928134238
Release Channel	release
OS	Windows NT
OS Version	6.1.7601 Service Pack 1
CPU	x86
CPU Info	GenuineIntel family 6 model 37 stepping 2
Crash Reason	EXCEPTION_ACCESS_VIOLATION_WRITE
Crash Address	0xc8cc974
User Comments	
App Notes 	AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterDriverVersion: 8.15.10.2509
D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers+
Processor Notes 	Priority Job
EMCheckCompatibility	True
Winsock LSP	MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID	
Adapter Device ID	
Bugzilla - Report this Crash
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	ntdll.dll 	RtlpCreateSplitBlock 	
1 	ntdll.dll 	RtlpFreeHeap 	
2 	ntdll.dll 	RtlpCoalesceFreeBlocks 	
3 	kernel32.dll 	HeapFree 	
4 	igd10umd32.dll 	igd10umd32.dll@0x8d17df 	
5 	igd10umd32.dll 	igd10umd32.dll@0x2ecae1 	
6 	igd10umd32.dll 	igd10umd32.dll@0x307194 	
7 	igd10umd32.dll 	igd10umd32.dll@0x306490 	
8 	igd10umd32.dll 	igd10umd32.dll@0x92bc23 	
9 	igd10umd32.dll 	igd10umd32.dll@0x941c68 	
10 	igd10umd32.dll 	igd10umd32.dll@0x944806 	

Show/hide other threads

Comment 6

[Matthias Versen [:Matti]]

posting the crash ID is enough.
Your crash is caused by your Intel graphic card driver (igd10umd32.dll ).
Try to upgrade the driver and if that doesn't help, disable the hardware acceleration in (alt key)/tools/options/advanced/general

Comment 7

[Mats Palmgren (inactive)]

Maybe related to bug 595364?

Trevor, please load about:support and copy the "Graphics" details here.  Thanks.

Comment 8

[trevor3315]

Graphics
      
      
      
        
        Adapter DescriptionIntel(R) HD GraphicsVendor ID8086Device ID0046Adapter RAMUnknownAdapter Driversigdumd64 igd10umd64 igdumdx32 igd10umd32Driver Version8.15.10.2509Driver Date8-31-2011Direct2D EnabledtrueDirectWrite Enabledtrue (6.1.7601.17563)ClearType ParametersClearType parameters not foundWebGL RendererBlocked for your graphics card because of unresolved driver issues.GPU Accelerated Windows1/1 Direct3D 10

Comment 9

[(mostly gone) XtC4UaLL [:xtc4uall]]

Same Crash Stack against Trunk: bp-2fbef41b-edfa-47da-b8c5-e649b2111106

  Grafik

        Karten-Beschreibung
        Intel(R) HD Graphics

        Vendor-ID
        8086

        Geräte-ID
        0046

        Karten-RAM
        Unknown

        Karten-Treiber
        igdumd64 igd10umd64 igdumdx32 igd10umd32

        Treiber-Version
        8.15.10.2509

        Treiber-Datum
        8-31-2011

        Karten-Beschreibung (GPU #2)
        NVIDIA GeForce 310M

        Vendor-ID (GPU #2)
        10de

        Geräte-ID (GPU #2)
        0a70

        Karten-RAM (GPU #2)
        512

        Karten-Treiber (GPU #2)
        nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

        Treiber-Version (GPU #2)
        8.17.12.8562

        Treiber-Datum (GPU #2)
        10-15-2011

        Direct2D aktiviert
        true

        DirectWrite aktiviert
        true (6.1.7601.17563)

        ClearType-Parameter
        ClearType-Parameter nicht gefunden

        WebGL-Renderer
        Google Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)

        GPU-beschleunigte Fenster
        1/1 Direct3D 10

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0a1) Gecko/20111105 Firefox/10.0a1 ID:20111105031111

The Intel Driver is the latest one available on the Driver's Site.

Comment 10

[Benoit Jacob [:bjacob] (mostly away)]

I'm afraid that the only thing we can do about this, for now, is to report it to Intel. Does anyone have a contact for the D3D driver team at Intel?

Comment 11

[(mostly gone) XtC4UaLL [:xtc4uall]]

FWIW, happens on Trunk (Gecko/20120109 Firefox/12.0a1) against Intel's (beta?) Driver 8.15.10.2559 too:
bp-02092b91-554a-404a-a685-1a56d2120109

Since the Crash is totally unreproducible I presume I can save myself of filing this Issue at their Forums/Support Contacts.

Offtopicly speaking, wouldn't it be more efficient persuading the GPU Vendors in providing (anonymized) Symbols Data for hooking up in Socorro like Adobe does for the Flash Plugin? :-)

Comment 12

[Bas Schouten (:bas.schouten)]

(In reply to XtC4UaLL [:xtc4uall] from comment #11)
> FWIW, happens on Trunk (Gecko/20120109 Firefox/12.0a1) against Intel's
> (beta?) Driver 8.15.10.2559 too:
> bp-02092b91-554a-404a-a685-1a56d2120109
> 
> Since the Crash is totally unreproducible I presume I can save myself of
> filing this Issue at their Forums/Support Contacts.
> 
> Offtopicly speaking, wouldn't it be more efficient persuading the GPU
> Vendors in providing (anonymized) Symbols Data for hooking up in Socorro
> like Adobe does for the Flash Plugin? :-)

I think based on your crash report they would be able to determine the stack trace inside their DLL. So it should still be useful to report it to them.

Comment 13

[u279076]

I don't think there's much left here to do. There's been no change in this bug report for over three years and we've only seen one report of this crash recently. Please reopen if you think this is something we should address.