691442 - Firefox sync error 500

Status: RESOLVED FIXED

(Cloud Services :: General, defect)

Description

[Andrew G]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0
Build ID: 20110928060149

Steps to reproduce:

Just click "Sync Now" in main menu.


Actual results:

Show error in botton FirefoxFox window.

This is about:sync-log

1317667315021	Sync.Engine.Clients	DEBUG	First sync, uploading all items
1317667315022	Sync.Engine.Clients	INFO	1 outgoing items pre-reconciliation
1317667315279	Sync.Collection	DEBUG	mesg: GET fail 503 https://phx-sync048.services.mozilla.com/1.1/andrewg/storage/clients?full=1
1317667315279	Sync.Collection	DEBUG	GET fail 503 https://phx-sync048.services.mozilla.com/1.1/andrewg/storage/clients?full=1
1317667315280	Sync.Service	DEBUG	clients failed: "server error: converted 500" No traceback available
1317667315280	Sync.Service	INFO	Updating enabled engines: 0 clients.
1317667315281	Sync.Engine.Bookmarks	INFO	4 outgoing items pre-reconciliation
1317667317416	Sync.Collection	DEBUG	mesg: GET fail 503 https://phx-sync048.services.mozilla.com/1.1/andrewg/storage/bookmarks?newer=1317666531.12&full=1
1317667317416	Sync.Collection	DEBUG	GET fail 503 https://phx-sync048.services.mozilla.com/1.1/andrewg/storage/bookmarks?newer=1317666531.12&full=1
1317667317417	Sync.Service	DEBUG	bookmarks failed: "server error: converted 500" No traceback available
1317667317417	Sync.Service	INFO	Aborting sync


Expected results:

Do sync

Comment 1

[Mats Palmgren (inactive)]

Thanks for your report! Our server infrastructure is experiencing load problems currently. Our Ops team is on the case. Thanks for your patience!

Comment 2

[Tracy Walker [:tracy]]

mass change of sync error bugs filed during outage.

Comment 3

[Tracy Walker [:tracy]]

Servers were repaired. marking as FIXED

Comment 4

[Mark A. Craig]

I've been experiencing this error for weeks now.  I'm not sure if the cause is precisely the same.

Comment 5

[Mark A. Craig]

(In reply to Mark A. Craig from comment #4)
> I've been experiencing this error for weeks now.  I'm not sure if the cause
> is precisely the same.

I restarted with all extensions disabled and was then able to log into an existing Sync account without error.  I expected that then restarting with all extensions re-enabled would cause trouble again, but apparently it hasn't as the account has now synchronized.