Closed Bug 692304 Opened 13 years ago Closed 5 years ago

Better error handling during setup when Sync server unavailable

Categories

(Firefox :: Sync, defect)

Product:
Firefox
Component:
Sync
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: gps, Unassigned)

Details

(Whiteboard: [closeme-sync.next][sync:setup]) 

A user in IRC pointed us to a very user-unfriendly experience in the setup flow.

During Sync setup, the user clicked the "I have lost my other device" link. The server apparently responded with a 503 and displayed the error message "Server incorrectly configured." A screenshot is at http://i51.tinypic.com/2zjdnw5.jpg.

We should be more intelligent about error handling and display a more helpful error message. At least in the case of "the server is up but not working at the moment," we should probably have a message to try again later or something.
OS: Mac OS X → All
Hardware: x86 → All
Whiteboard: [closeme-sync.next][sync:setup]
Component: Firefox Sync: UI → Sync
Product: Cloud Services → Firefox
Hi,
I'd like to work on this, if you would kindly assign it to me.
Hi Tarun! Thanks for your interest, but this bug is no longer relevant...we've completely redone the setup flow, and the error it mentions is long gone. :-)
Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → INVALID
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