704653 - Add extensions, user agent to about:memory

Status: RESOLVED WONTFIX

(Toolkit :: about:memory, defect)

Description

[Justin Lebar (not reading bugmail)]

Almost every time someone reports a memory bug, we end up asking for their list of extensions and user agent string.  We should just include this in about:memory.

(It's not going to solve the problem for people who cherry-pick only part of about:memory, but it's better than nothing.)

Ehsan, I'm sorry for shooting down this idea when it came up at MemShrink a while ago.

Comment 1

[Daniel C]

It takes up a fair few lines to list the installed extensions in most cases.

How about just adding a link to about:support that users can open in a new tab and just copy the first 2 sections? If you're delving deep into a memory bug report there's a whole range of stuff that you might want from the user (extensions, graphics info, themes, personas, plugins, accessibility, modified memory/image preferences etc.). I don't think it should all be in about:memory (but it probably should all be in about:support).

Comment 2

[Justin Lebar (not reading bugmail)]

We already have a link to about:support, but it's obviously not so noticeable.  :)

We frequently get bug reports without the list of extensions, and then it takes some time to get that list, if we ever do!  The purpose of this bug is to increase the probability that we get most of the information we need on the first pass.

Comment 3

[Justin Lebar (not reading bugmail)]

This hasn't really been a problem lately, so I don't think we're going to put effort into this atm.