716385 - crash on attachments

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[s.fendrich]

User Agent: Mozilla/5.0 (X11; Linux i686; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Build ID: 20111220165912

Steps to reproduce:

Anything I try to do with attachments, e.g.
a. open an attachment: left click on an attachment
b. save an attachment: right click on an attachment, then click "save as" and select a destination
c. attach an attachment: click "write", then "attach"
d. configure attachments: click "edit", then "preferences", then "attachments"


Actual results:

attachments are handled as expected, but thunderbird crashes



Expected results:

thunderbird should not crash

Comment 1

[Matthias Versen [:Matti]]

Can you provide a crash ID from about:crashes ?
The easiest way to get the crash id is to install https://addons.mozilla.org/de/thunderbird/addon/viewabout/

Comment 2

[s.fendrich]

(In reply to Matthias Versen (Matti) from comment #1)
> Can you provide a crash ID from about:crashes ?
> The easiest way to get the crash id is to install
> https://addons.mozilla.org/de/thunderbird/addon/viewabout/

Thank you for the response. Unfortunately there are no crash reports and I don't get them enabled. My ~/.thunderbird/Crash Reports/crashreporter.ini looks like this:

[Crash Reporter]
Enabled=1
EmailMe=0
SubmitReport=1

Meanwhile I have found out that there are some error messages:
At startup:
failed to create drawable
/usr/lib/gio/modules/libgsettingsgconfbackend.so: undefined symbol: gconf_value_free
Failed to load module: /usr/lib/gio/modules/libgsettingsgconfbackend.so

At crash:
/opt/thunderbird/thunderbird-bin: symbol lookup error: /usr/lib/gnome-vfs-2.0/modules/libfile.so: undefined symbol: gnome_vfs_unescape_string

Comment 3

[Matthias Versen [:Matti]]

I somehow missed that you are on linux and that you are very likely using a build from your distribution. The crash reporter works only on Mozilla.org builds because the symbols are extracted during the build process and have to be uploaded to the Mozilla crash server.

This looks like http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=626076

Comment 4

[s.fendrich]

Yes, the workaround proposed at http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=626076 works for me, too:
in /etc/gnome-vfs-2.0/modules/default-modules.conf
uncomment "file: file", that is:
#file: file

Comment 5

[Mike Hommey [:glandium]]

Yeah, that looks like the same ld.so bug. You should upgrade your libc.

Comment 6

[Wayne Mery (:wsmwk)]

(In reply to Mike Hommey [:glandium] from comment #5)
> Yeah, that looks like the same ld.so bug. You should upgrade your libc.

bug invalid?

Comment 7

[Mike Hommey [:glandium]]

Invalid if confirmed that this is the same problem.

Comment 8

[Wayne Mery (:wsmwk)]

(In reply to Mike Hommey [:glandium] from comment #7)
> Invalid if confirmed that this is the same problem.

http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=626076 is going nowhere. However, please reopen this you feel this is still a thunderbird problem.

Comment 9

[Mike Hommey [:glandium]]

(In reply to Wayne Mery (:wsmwk) from comment #8)
> (In reply to Mike Hommey [:glandium] from comment #7)
> > Invalid if confirmed that this is the same problem.
> 
> http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=626076 is going nowhere.

How is it going nowhere? It's been fixed for a while now.

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to Mike Hommey [:glandium] from comment #9)
> (In reply to Wayne Mery (:wsmwk) from comment #8)
> > (In reply to Mike Hommey [:glandium] from comment #7)
> > > Invalid if confirmed that this is the same problem.
> > 
> > http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=626076 is going nowhere.
> 
> How is it going nowhere? It's been fixed for a while now.

guess I'm no good at reading debian reports