Closed
Bug 725641
Opened 12 years ago
Closed 12 years ago
Firefox keeps crashing when using IBM Lotus Notes iWeb
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
DUPLICATE
of bug 722039
People
(Reporter: shaun_storey, Unassigned)
Details
(Keywords: crash)
Crash Data
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:10.0) Gecko/20100101 Firefox/10.0 Build ID: 20120129141257 Steps to reproduce: Try and send a email using IBM Lotus Notes iWeb. Actual results: Firefox crashes. Expected results: Email should be sent
Comment 1•12 years ago
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Please provide a crash id -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile
Severity: normal → critical
Keywords: crash
Reporter | ||
Comment 2•12 years ago
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I've added two crash id's in the Crash Signatures box. The make mention as much as I can read them about pixmaps and NVIDIA (which is the graphic card and driver I use in ubuntu 11.10. I will try it with Safe Mode and get back to you. It was with a clean profile as I moved to a freshly installed machine that day.
Crash Signature: bp-25132215-3390-42d4-a073-c52ac2120208
bp-99ac167e-1080-45bb-9da3-ea4ae2120208
Reporter | ||
Comment 3•12 years ago
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Tried with Safe Mode and it crashed also.
Crash Signature: bp-25132215-3390-42d4-a073-c52ac2120208
bp-99ac167e-1080-45bb-9da3-ea4ae2120208 → bp-25132215-3390-42d4-a073-c52ac2120208
bp-99ac167e-1080-45bb-9da3-ea4ae2120208
Safe Mode Crash
bp-00c9526c-8828-4388-a304-ffef92120210
Comment 4•12 years ago
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Please post the contents of about:support as a text attachment to this bug
Crash Signature: bp-25132215-3390-42d4-a073-c52ac2120208
bp-99ac167e-1080-45bb-9da3-ea4ae2120208
Safe Mode Crash
bp-00c9526c-8828-4388-a304-ffef92120210 → [@ nsTArray<RangeData, nsTArrayDefaultAllocator>::DestructRange | nsTArray<RangeData, nsTArrayDefaultAllocator>::RemoveElementsAt | nsTypedSelection::AddItem ]
[@ nsCOMPtr_base::~nsCOMPtr_base | nsTArray<RangeData nsTArrayDefaultAllocator>::RemoveElemen…
Reporter | ||
Comment 5•12 years ago
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Attached the contents of about:support ... FYI my ubuntu installation got firefox update 10.0.1 today so will let you know whats happens Application Basics Name Firefox Version 10.0.1 User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:10.0.1) Gecko/20100101 Firefox/10.0.1 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID Firebug 1.9.1 true firebug@software.joehewitt.com Global Menu Bar integration 2.0.2 true globalmenu@ubuntu.com Ubuntu Firefox Modifications 1.0.2 true ubufox@ubuntu.com Web Developer 1.1.9 true {c45c406e-ab73-11d8-be73-000a95be3b12} Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.buildID 20120210025125 browser.startup.homepage_override.mstone rv:10.0.1 browser.tabs.warnOnClose false extensions.lastAppVersion 10.0.1 gfx.blacklist.suggested-driver-version NVIDIA 257.21 network.cookie.prefsMigrated true places.database.lastMaintenance 1328539028 places.history.expiration.transient_current_max_pages 104858 places.history.expiration.transient_optimal_database_size 167772160 plugin.soname.list libXt.so:libXext.so privacy.sanitize.migrateFx3Prefs true Graphics Adapter Description NVIDIA Corporation -- Quadro NVS 420/PCI/SSE2 Driver Version 3.3.0 NVIDIA 290.10 WebGL Renderer NVIDIA Corporation -- Quadro NVS 420/PCI/SSE2 -- 3.3.0 NVIDIA 290.10 GPU Accelerated Windows 0/1
Reporter | ||
Comment 6•12 years ago
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Sorry just realised the about:support about was down after the update was automcatically applied......
Reporter | ||
Comment 7•12 years ago
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Also crashes in firefox 10.0.1 submitted report bp-7ab8e9f9-f39d-49c9-b2ee-cc9922120214
Reporter | ||
Updated•12 years ago
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Summary: Firefox keeps crahsing → Firefox keeps crashing
Comment 8•12 years ago
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Mozilla/5.0 (X11; Linux x86_64; rv:13.0a1) Gecko/13.0a1 Firefox/13.0a1 Shaun, could you provide a link to the exact version of the mail you are using? I guess you don't have a test account there somewhere, do you?
Reporter | ||
Comment 9•12 years ago
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The version in the about is quoted as IBM Lotus iNotes 8.5.2, Build 401.15,June 20, 2011 Unfortunately it is work email so not externally accessible. My team all got new developement machines and have the same software build as I have and they also report FF regularly crashes doing the same thing. The issue happens when you click the send button only it appears. Some emails work but I would say it crashes once every 2 or 3 emails. It is consistent in that if the email sends it will always send but if it fails it will always fail. To this end I have tried all sorts of options to understand thing, new vs replied mails, body with brackets, apostrophes & other characters but I can't find a pattern.
Comment 10•12 years ago
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Without a testcase or access to the application this would be hard to reproduce.
Crash Signature: nsTArrayDefaultAllocator>::RemoveElementsAt | nsTypedSelection::AddItem ] → nsTArrayDefaultAllocator>::RemoveElementsAt | nsTypedSelection::AddItem ]
[@ libc-2.13.so@0x363a5 ]
Summary: Firefox keeps crashing → Firefox keeps crashing when using IBM Lotus Notes iWeb
Comment 11•12 years ago
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I'm pretty sure this is the same crash as in bug 722039, so let's continue the triage there...
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → DUPLICATE
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Description
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