Closed
Bug 758368
Opened 12 years ago
Closed 12 years ago
Hang in nvd3dum.dll@0x6cfe92 with 3D JPS plugin
Categories
(External Software Affecting Firefox :: Other, defect)
Tracking
(firefox13+ affected, firefox14-, firefox15- affected)
People
(Reporter: jsmith, Unassigned)
Details
(Keywords: hang, regression)
Crash Data
This bug was filed from the Socorro interface and is report bp-f4975825-ec28-4702-a880-3639a2120524 . ============================================================= Prereq: 3D supported monitor and hardware Steps: 1. Go to 3dvisionlive.com 2. Go to 3D photos 3. View Bloomberg01 --> Should see waiting to download image Expected: The image should appear in 3D. Actual: The waiting to download image appears, sits there for a period of time, but then I get a notification that a crash occurred with the plugin. Reloading the image does cause the image to appear in 3D.
Comment 1•12 years ago
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(In reply to Jason Smith [:jsmith] from comment #0) > Actual: > > The waiting to download image appears, sits there for a period of time, but > then I get a notification that a crash occurred with the plugin. Reloading > the image does cause the image to appear in 3D. What versions of Firefox are affected? Is this a new regression?
Reporter | ||
Comment 2•12 years ago
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(In reply to Alex Keybl [:akeybl] from comment #1) > (In reply to Jason Smith [:jsmith] from comment #0) > > Actual: > > > > The waiting to download image appears, sits there for a period of time, but > > then I get a notification that a crash occurred with the plugin. Reloading > > the image does cause the image to appear in 3D. > > What versions of Firefox are affected? Is this a new regression? Definitely a new regression (didn't see this the last time we did 3D testing twice).
Reporter | ||
Comment 3•12 years ago
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Strangely enough now, can't reproduce now on Aurora 14 or Beta 13. Checked my about:crashes though, this crash did happen on beta: https://crash-stats.mozilla.com/report/index/bp-8153a6f4-9c51-4b40-bf99-0e7972120524
status-firefox13:
--- → affected
status-firefox15:
--- → affected
Reporter | ||
Comment 4•12 years ago
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What's weirder is that the same STR to be used generate a second type of crash reports too for FF 15 and 13 respectively: https://crash-stats.mozilla.com/report/index/d1be757c-cbfc-410a-96c4-02e9c2120524 https://crash-stats.mozilla.com/report/index/bp-db84e09e-50c5-4928-950f-66f152120524
Comment 5•12 years ago
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Presumably this is related to/caused by the JPS plugin installed as part of the NVIDIA stereo support software. Do the hangs/crashes disappear when that's disabled? What version of the NVIDIA driver suite do you have installed? (This is about all the help I can offer with this one, I don't know anything about this area.)
Comment 6•12 years ago
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Tracking for FF13 through FF15, though I don't expect we'll be able to get this fix into FF13.
Comment 7•12 years ago
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(In reply to Jason Smith [:jsmith] from comment #4) > What's weirder is that the same STR to be used generate a second type of > crash reports too for FF 15 and 13 respectively: A plugin hang generates two crash reports, the browser side one which is common to many unrelated hangs (see bug 633253) and the plugin side one. (In reply to Matthew Gregan [:kinetik] from comment #5) > What version of the NVIDIA driver suite do you have installed? The crash report tells: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1040, AdapterSubsysID: 122219da, AdapterDriverVersion: 8.17.12.9610 There are few reports (only Jason's ones): https://crash-stats.mozilla.com/report/list?signature=hang+|+NtUserChangeDisplaySettings+|+NtUserChangeDisplaySettings+|+nvd3dum.dll%400x6cfe92
Crash Signature: [@ hang | mozilla::plugins::PPluginInstanceParent::CallNPP_SetWindow(mozilla::plugins::NPRemoteWindow const&)] → [@ hang | NtUserChangeDisplaySettings | NtUserChangeDisplaySettings | nvd3dum.dll@0x6cfe92]
Summary: crash in hang [@ hang | mozilla::plugins::PPluginInstanceParent::CallNPP_SetWindow(mozilla::plugins::NPRemoteWindow const&) ] → Hang in nvd3dum.dll@0x6cfe92 with 3D JPS plugin
Comment 8•12 years ago
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Matthew - can you investigate further? This appears to be a recent regression, and reproducible.
Assignee: nobody → kinetik
Keywords: regressionwindow-wanted → regression
Comment 9•12 years ago
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(In reply to Scoobidiver from comment #7) > (In reply to Matthew Gregan [:kinetik] from comment #5) > > What version of the NVIDIA driver suite do you have installed? > The crash report tells: > AdapterDriverVersion: 8.17.12.9610 Unfortunately that version number is useless to me, since I have no idea how it maps to the public driver release numbers. I can't reproduce it in a current nightly, nor in Firefox 13. I'm testing with the NVIDIA 301.42 drivers; about:plugins shows a version number of 7.17.13.142 for the two NVISION plugins.
Assignee: kinetik → nobody
Keywords: regressionwindow-wanted
Comment 10•12 years ago
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(In reply to Jason Smith [:jsmith] from comment #3) > Strangely enough now, can't reproduce now on Aurora 14 or Beta 13. Checked > my about:crashes though, this crash did happen on beta: > > https://crash-stats.mozilla.com/report/index/bp-8153a6f4-9c51-4b40-bf99- > 0e7972120524 Jason - can you help Matthew with reproducing issues around FF13? If there are none remaining, we should untrack.
Keywords: qawanted
Reporter | ||
Updated•12 years ago
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QA Contact: jsmith
Comment 11•12 years ago
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Please try to get as specific of a regression range as possible - our final beta build is tomorrow, and at this point I'd only be comfortable with a backout (if we take any change).
Reporter | ||
Comment 12•12 years ago
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Confirmed that I cannot reproduce this on FF 14 Beta or Nightly. Closing as a worksforme.
Status: NEW → RESOLVED
Closed: 12 years ago
Keywords: qawanted,
regressionwindow-wanted
Resolution: --- → WORKSFORME
Updated•12 years ago
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Description
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