Closed Bug 770374 Opened 12 years ago Closed 11 years ago

Copy Review a Mobile Survey

Categories

(Marketing :: Copy, task)

Product:
Marketing
Component:
Copy
Platform:
x86
macOS
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: jane, Assigned: matej)

References

Details

Hi Matej, please would you mind to proof read the following survey and snippet for a mobile study Irina and I want to do? thank you for your help. 

Jane 

SNIPPET COPY:
"Do you have time to take a 3 minute survey to help us make Firefox Mobile better in your region?" 

SURVEY COPY:
Thank you for being interested in helping Mozilla. We're keen to better understand the types of phone and tablets used in your country in order to help us make Firefox better on mobile.  Please take the following questionnaire. 

[Eliminatory questions:]
1. Do you own and regularly use any kind of mobile phone?

a. Yes
b. No
* If survey taker chooses No, survey closes with a Thank you note.

2. Is your phone a smartphone? Smartphones allow you to install applications and access the Internet.

a. Yes
b. No
c. I don't know
* If survey taker chooses No, survey closes with a Thank you note.

[Survey:]

1. What operating system do you have on your smartphone?

a. Android
b. iOS / iPhone
c. Symbian
d. Blackberry OS
e. Other, please specify:
f. I don't know


2. What is the model of your smartphone?

Please specify:


3. Do you have a tablet?

a. Yes
b. No


4. What operating system do you have on your tablet?

a. Android
b. iOS / iPad
c. Blackberry OS
d. Other, please specify:
e. I don't know
f. I don't have a tablet

5. What is the model of the tablet?

a. iPad
b. Samsung Galaxy Tab
c. Asus Transformer
d. Motorola Xoom
e. Kindle Fire
f. Other, please specify
g. I don't know

If you are willing to take part in other surveys connected to mobile at Mozilla please give us your email address:

Email Field [ ...]

Thank you for taking our survey, we appreciate your time.
Hi Matej, I know you are only just getting back to work today. I wonder if there was a chance to check this copy today? Sorry for the additional poke. thanks. jane
(In reply to Jane Finette from comment #1)
> Hi Matej, I know you are only just getting back to work today. I wonder if
> there was a chance to check this copy today? Sorry for the additional poke.
> thanks. jane

That should be no problem, Jane. I'll have a look at it shortly.
Here are the revisions. I tweaked the snippet copy a bit, then did a shorter version. The edits to the survey were all pretty minor. I also added a question regarding question 4. Let me know if you have any questions.


SNIPPET COPY:
"Do you have 3 minutes to take a survey and help us make Firefox for mobile better in your region?"

SHORTER OPTION:
"Do you have 3 minutes to help us make Firefox for mobile better in your region?"


SURVEY COPY:
Thanks for your interest in helping Mozilla. We're keen to better understand what types of phone and tablets are used in your country to help us make Firefox better on mobile. Please answer the following questions.

[Eliminatory questions:]
1. Do you own and regularly use any kind of mobile phone?

a. Yes
b. No
* If survey taker chooses No, survey closes with a Thank you note.

2. Is your phone a smartphone that allows you to install applications and access the Internet?

a. Yes
b. No
c. I don't know
* If survey taker chooses No, survey closes with a Thank you note.

[Survey:]

1. What operating system do you have on your smartphone?

a. Android
b. iOS (iPhone)
c. Symbian
d. Blackberry OS
e. Other, please specify:
f. I don't know


2. What model is your smartphone?

Please specify:


3. Do you have a tablet?

a. Yes
b. No


4. What operating system do you have on your tablet?

a. Android
b. iOS (iPad)
c. Blackberry OS
d. Other, please specify:
e. I don't know
f. I don't have a tablet
* Does f. need to be here? We've already asked them if they have a tablet in the previous question.

5. What model is your tablet?

a. iPad
b. Samsung Galaxy Tab
c. Asus Transformer
d. Motorola Xoom
e. Kindle Fire
f. Other, please specify:
g. I don't know

If you're willing to take part in other surveys about mobile at Mozilla, please give us your email address:

Email Field [ ...]

Thank you for taking our survey. We appreciate your time.
thanks so much Matej! 

Pascal. Let me add more detail here for you w.r.t. instructions for l10n.
Hi Pascal, thanks again for all your help via email. Adding the l10n details to this bug now. 

The list of countries we have listed would translate into these locales:

zh-CN, de, ru, ja, pt-BR, fr, es-ES, it, ko, pl, zh-TW

You mentioned you would kindly ask our es-ES localizer to write in neutral international Spanish so as that the copy works in Argentina, Spain and Mexico.

The surveys will be run via a snippet on the about:home with a link to surveygizmo. I will create the English one and add a link here, so localizers can see the survey in action. 

Thanks again.
About:Home snippet copy final:

"Do you have 3 minutes to help us _make Firefox for mobile better in your region_?"

The survey link will be linked to the copy: "make Firefox for mobile better in your region"
Survey copy final:

Thanks for your interest in helping Mozilla. We're keen to better understand what types of phone and tablets are used in your country to help us make Firefox better on mobile. Please answer the following questions.

Note: All questions are optional.	

1a. Do you own and regularly use any kind of mobile phone?

a. Yes
b. No

1b. Is your phone a smartphone that allows you to install applications and access the Internet?

a. Yes
b. No
c. I don't know

2. What operating system do you have on your smartphone?

a. Android
b. iOS (iPhone)
c. Symbian
d. Blackberry OS
e. Other, please specify:
f. I don't know


3. What model is your smartphone?

Please specify:


4. Do you have a tablet?

a. Yes
b. No


5. What operating system do you have on your tablet?

a. Android
b. iOS (iPad)
c. Blackberry OS
d. Other, please specify:
e. I don't know


6. What model is your tablet?

a. iPad
b. Samsung Galaxy Tab
c. Asus Transformer
d. Motorola Xoom
e. Kindle Fire
f. Other, please specify:
g. I don't know

7. If you're willing to take part in other surveys about mobile at Mozilla, please give us your email address:

8. Privacy Policy *

[] I'm okay with you handling this information as you explain in your _privacy policy_. (http://www.mozilla.org/about/policies/privacy-policy.html)


-
Thank you for taking our survey. We appreciate your time.
Per locale bugs are filed and marked as dependencies of this bug.

You will be able check the progress on this page:
http://l10n.mozilla-community.org/~pascalc/langchecker/?locale=all&website=2&file=survey3.lang

if you want to copy paste translated strings in surveygizmo, you will find the translated strings on this page:
http://l10n.mozilla-community.org/~pascalc/langchecker/?action=translate&file=survey3.lang
Pascal and team - thank you very much. This is excellent work! I'll start adding the current 5 completed locales to surveygizmo. Thank you again!
Jane, all the languages are done, can we close this bug?
Thank you so much Pascal and to everyone who helped. I'm adding the surveys to SurveyGizmo - would the teams like to see their survey before we close out? Thanks!
It would be great yes, sometimes there are issues that are obvious only when you see the strings in context.
Jane, there are interface strings in this survey that were not asked for translation and that show up in English:

Next
Back
Submit
Thank You!
(In reply to Pascal Chevrel:pascalc from comment #14)
> Jane, there are interface strings in this survey that were not asked for
> translation and that show up in English:
> 
> Next
> Back
> Submit
> Thank You!

Pascal - goodness, I don't think I can edit those in Survey Gizmo. 

Irina / Winston / William, do you have any idea if this is possible?
(In reply to Jane Finette from comment #15)
> Irina / Winston / William, do you have any idea if this is possible?

Just took a look - yes, we can localize the interface strings as well.

In the 'Create and Edit' section at the top, choose 'Look-n-Feel' on the left.

The 'Thank You' string is currently the Title for Page 4. This can easily be updated by editing Page 4 content.

SurveyGizmo lets you add multiple languages for a survey. If we are asking the same questions for each country, this might be a better option to take rather than creating separate surveys for each language. That might make it easier to compare results from different countries as well.
Thanks William. I have already created individual surveys this time around. This is great to know -- and that we can translate the additional 'actions'. Thanks for your help 

Pascal, I do apologize for this. What would you suggest as the best course of action? thanks so much.
Hi Pascal -- can I poke you on a reply to comment 17 please? Will the survey work as as they are do you think? Or should we translate those last strings? Thanks for your help.
Outdated/outstanding bug, closing out. 
Please ping/re-open as needed. Thanks!
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
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