Closed
Bug 770826
Opened 12 years ago
Closed 12 years ago
Thunderbird win64 is crashed without crashreporter running
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
RESOLVED
DUPLICATE
of bug 763361
People
(Reporter: t.matsuu, Unassigned)
Details
(Keywords: crash, stackwanted)
Attachments
(1 file, 1 obsolete file)
35.55 KB,
text/plain
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Details |
Win64 version of tb 16.0a1 is crashed during quitting. These crashes are occurred without crashreporter running. So there is no reports at https://crash-stats.mozilla.com/
Reporter | ||
Comment 1•12 years ago
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I can provide WERInternalMetadata.xml, appcompat.txt, and mdmp files if someone need them.
Comment 2•12 years ago
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does it crashes everytime you quit ? if so can you get us a stack trace with windbg ? as per https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg ?
Reporter | ||
Comment 3•12 years ago
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I'm not familiar to Windows development environment. Which tools do I have to get? I use 64 bit Tb on 64 bit windows. In this case, do I have to use 64 bit tools? http://msdn.microsoft.com/en-us/windows/hardware/gg463009/
Comment 4•12 years ago
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yes
Comment 5•12 years ago
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debugger works fine in 64 bit. just make sure you get thunderbird symbols per https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg
Severity: normal → critical
Keywords: crash,
stackwanted
Reporter | ||
Comment 6•12 years ago
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Comment 7•12 years ago
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(In reply to Takanori MATSUURA from comment #6) > Created attachment 639204 [details] > Debug log Matsuura-san, please set debug symbol path (or _NT_SYMBOL_PATH environment value) like the following. You don't set it, so I cannot analyze your report. 0:035> .sympath Symbol search path is: SRV*C:\localsym*http://msdl.microsoft.com/download/symbols;SRV*C:\localsym*http://symbols.mozilla.org/firefox;SRV*C:\localsym*http://symbols.mozilla.org/thunderbird
Reporter | ||
Comment 8•12 years ago
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(In reply to Makoto Kato from comment #7) I set .sympath like the following. However I got an error message: Opened log file 'c:\Users\matsuura\firefox-debug_09bc_2012-07-05_09-42-24-125.log' Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. CommandLine: "C:\Program Files\Daily\thunderbird.exe" Symbol search path is: SRV*c:\symbols*http://symbols.mozilla.org/firefox;SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;srv* Executable search path is: ModLoad: 00000001`3f960000 00000001`3f9c2000 thunderbird.exe ModLoad: 00000000`775d0000 00000000`77779000 ntdll.dll ModLoad: 00000000`774b0000 00000000`775cf000 C:\windows\system32\kernel32.dll ModLoad: 000007fe`fdb40000 000007fe`fdbac000 C:\windows\system32\KERNELBASE.dll ModLoad: 00000000`74de0000 00000000`74e75000 C:\windows\System32\SYSFER.DLL ModLoad: 00000000`773b0000 00000000`774aa000 C:\windows\system32\USER32.dll ModLoad: 000007fe`ff4a0000 000007fe`ff507000 C:\windows\system32\GDI32.dll ModLoad: 000007fe`ff3e0000 000007fe`ff3ee000 C:\windows\system32\LPK.dll ModLoad: 000007fe`fef80000 000007fe`ff049000 C:\windows\system32\USP10.dll ModLoad: 000007fe`fecc0000 000007fe`fed5f000 C:\windows\system32\msvcrt.dll ModLoad: 00000000`74830000 00000000`74901000 C:\Program Files\Daily\MSVCR100.dll (6bc.dac): Break instruction exception - code 80000003 (first chance) ntdll!LdrpDoDebuggerBreak+0x30: 00000000`7767cb60 cc int 3 0:000> .sympath SRV*c:\symbols*http://symbols.mozilla.org/thunderbird;SRV*c:\symbols*http://symbols.mozilla.org/firefox;SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Symbol search path is: SRV*c:\symbols*http://symbols.mozilla.org/thunderbird;SRV*c:\symbols*http://symbols.mozilla.org/firefox;SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Expanded Symbol search path is: srv*c:\symbols*http://symbols.mozilla.org/thunderbird;srv*c:\symbols*http://symbols.mozilla.org/firefox;srv*c:\symbols*http://msdl.microsoft.com/download/symbols 0:000> .symfix+ c:\symbols 0:000> .reload /f Reloading current modules ..*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\windows\System32\SYSFER.DLL - ....*** WARNING: Unable to verify checksum for thunderbird.exe .....
Comment 9•12 years ago
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(In reply to Takanori MATSUURA from comment #8) > Reloading current modules > ..*** ERROR: Symbol file could not be found. Defaulted to export symbols > for C:\windows\System32\SYSFER.DLL - There is no SYSFER.pdb in MS symbols server. Please ignore this. > ....*** WARNING: Unable to verify checksum for thunderbird.exe > ..... I think that you can load symbols correctly. (please ignore checksum warning). Could you create debug log with this setting?
Reporter | ||
Comment 10•12 years ago
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Re-create debug log.
Attachment #639204 -
Attachment is obsolete: true
Comment 11•12 years ago
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Thanks, Matsuura-san. This is same as bug 763361. Since process exiting (and free kernel32.dll), I think that crash reporter cannot handle this.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → DUPLICATE
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Description
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