Closed Bug 775077 Opened 12 years ago Closed 12 years ago

Hang on startup with ZoomText (with 100% CPU even in safe mode and even if I delete all profile data)

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Version:
14 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: toad, Unassigned)

Details

(Keywords: hang) 

Starting thunderbird hangs with 100% CPU, immediately after showing the main window (sometimes it shows a message box, but in any case it hangs). This persists even with -safe-mode and even if I delete all the profile data from C:\Users\Paul\AppData\{Local,LocalLow,Roaming}\Thunderbird. Reinstalling doesn't help either.

I did have Lightning installed, however it should have gone away when I deleted said folders?

High contrast (accessibility) mode is enabled on Win7.

This is 64-bit Windows 7.
Matthew, what happens if you start with switch of -P ?
Severity: blocker → critical
Keywords: hang
This appears to be related to ZoomText, a Windows screen magnifier which does wierd things to the graphics drivers. When it is disabled, Thunderbird works. Sorry for not mentioning ZT in the initial report, thanks to people on IRC for hints. Will try -P with zoomtext on.
Severity: critical → blocker
Argh sorry re severity
Severity: blocker → major
Summary: Thunderbird 14 hangs on startup with 100% CPU even in safe mode and even if I delete all profile data → Hang on startup with ZoomText (with 100% CPU even in safe mode and even if I delete all profile data)
Starting Thunderbird with ZoomText not running, and then starting ZoomText up, causes Thunderbird to refresh the screen and then hang and go grey. So there is no usable workaround here.

With ZoomText running, thunderbird -P shows the profile manager window which then hangs.
ZoomText version 10.0.3.200. Guess I could talk to them ...
Severity: major → critical
(In reply to Matthew Toseland from comment #5)
> ZoomText version 10.0.3.200. Guess I could talk to them ...

Yes please do !
Jost, can you look at this one please?
Works with a newer version of Zoomtext (10.0.0.5.58). Fixed as far as I'm concerned. Thanks!
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → INVALID
(In reply to Matthew Toseland from comment #8)
> Works with a newer version of Zoomtext (10.0.0.5.58). Fixed as far as I'm
> concerned. Thanks!

thanks for keeping updated
Resolution: INVALID → WORKSFORME
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