Closed
Bug 790368
Opened 12 years ago
Closed 12 years ago
Default setting dom.ipc.plugins.flash.subprocess.crashreporter.enabled in Firefox 15 causes crash in Flash player plugin
Categories
(Core Graveyard :: Plug-ins, defect)
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: vilee, Unassigned)
References
Details
(Keywords: crash)
Crash Data
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1 Steps to reproduce: Launch any Flash-enabled web page in Firefox 15, such as youtube.com Actual results: Firefox reports that Flash player has crashed. Expected results: Flash player plugin should not have crashed and should function normally. This problem is new in Firefox 15, the previous Firefox version 14.0.1 doesn't have this problem.
Reporter | ||
Comment 1•12 years ago
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about:config > Setting dom.ipc.plugins.flash.subprocess.crashreporter.enabled to false will workaround this crash.
Reporter | ||
Comment 2•12 years ago
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My crash report: https://crash-stats.mozilla.com/report/index/67c54906-b933-4fd5-874e-6d1712120830
Reporter | ||
Updated•12 years ago
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Crash Signature: F1398665248
Updated•12 years ago
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Component: Untriaged → IPC
Product: Firefox → Core
Updated•12 years ago
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Status: UNCONFIRMED → NEW
Ever confirmed: true
Comment 3•12 years ago
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Do you have Trusteer Rapport installed? We have a known issue with an old version of Trusteer Rapport which was hooking Firefox functions poorly and caused a Flash crash of this sort.
Component: IPC → Plug-ins
Comment 4•12 years ago
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FWIW, this doesn't appear to be a hang, just a crash. Are you actually experiencing a hang?
Reporter | ||
Comment 5•12 years ago
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Yes, this is a crash, not a hang. Summary has been corrected, it may have been a typo.
Summary: Default setting dom.ipc.plugins.flash.subprocess.crashreporter.enabled in Firefox 15 causes hang in Flash player plugin → Default setting dom.ipc.plugins.flash.subprocess.crashreporter.enabled in Firefox 15 causes crash in Flash player plugin
Reporter | ||
Comment 6•12 years ago
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(In reply to Benjamin Smedberg [:bsmedberg] from comment #3) > Do you have Trusteer Rapport installed? We have a known issue with an old > version of Trusteer Rapport which was hooking Firefox functions poorly and > caused a Flash crash of this sort. No, I don't have Trusteer Rapport installed. Searching for Trusteer Rapport in All Programs and Firefox > Add-ons Manager returned no match.
Comment 7•12 years ago
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Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Blocks: F1398665248
Severity: normal → critical
Crash Signature: F1398665248 → [@ F1398665248_____________________________ ]
Keywords: crash
Hardware: x86_64 → x86
Reporter | ||
Comment 8•12 years ago
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Also happens in Safe mode (with both options described in https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_safe-mode-window_2) 1. Start in Safe Mode https://crash-stats.mozilla.com/report/index/69149e16-7a3d-4dcd-b386-687dc2120911 2. Reset Firefox https://crash-stats.mozilla.com/report/index/9691a2c1-6007-40eb-b0f2-b8cbf2120911
Comment 9•12 years ago
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If you disable Flash HW acceleration (see https://support.mozilla.org/kb/flash-video-wont-play-full-screen#w_disable-flash-hardware-acceleration), does it still happen? If you temporarily disable your antivirus/firewall, does it still happen?
Reporter | ||
Comment 10•12 years ago
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Still happens with Flash player HW acceleration disabled. With McAfee On-Access Scan disabled, Firefox does not report Flash player crashing, but it seems to be starting/shutting down/restarting Flash player every second. As a result, the Flash content area remains blank during this repeated sequence.
Comment 11•12 years ago
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Did you set previously (before the update to Firefox 15) dom.ipc.plugins.enabled to false? Try to completely disable McAfee for the test.
Reporter | ||
Comment 12•12 years ago
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My setting for dom.ipc.plugins.enabled has always been the default (true) before and after the Firefox 15 update. With McAfee disabled completely (all the following tasks in VirusScan Console), Firefox now reports Flash player has crashed. * Disabled Access Protection * Disabled On-Delivery Email Scanner * Disabled On-Access Scanner
Comment 13•12 years ago
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Uninstall with the uninstaller: http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe Then reinstall Flash with the full installer: http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_plugin.exe
Reporter | ||
Comment 14•12 years ago
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Still the same behavior after uninstalling/reinstalling Flash player. https://crash-stats.mozilla.com/report/index/0df796fd-6b36-4989-b133-4641b2120912
Comment 15•12 years ago
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There's third-party software that always runs on your computer that causes that. You must find out which one.
Reporter | ||
Comment 16•12 years ago
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After further investigation, we have determined that this is not a Firefox issue and can be closed as resolved.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → INVALID
Updated•2 years ago
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Product: Core → Core Graveyard
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Description
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