Closed Bug 826833 Opened 12 years ago Closed 6 years ago

updates report failure "update could not be installed" after "restart to apply" from Help > About. But it installs with the next startup.

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Version:
19 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: drstrust, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20121231071231

Steps to reproduce:

1. click Help> About Earlybird
2. click to check for updates
3. click to install update
4. click to restart to apply update


Actual results:

Ebird closes but when it restarts, it reports update could not be installed, check to see if version is running etc.
I then close that popup window and immediately click the Tb desktop icon and it installs the update normally.
This has happened now with about the last 3-4 updates, including today's.


Expected results:

The update should have applied without my having to restart a second time?

note: I'm running on Windows 7 x64, but with Earlybird installed in the "Programs Files (x86)" folder, with an administrator rights profile; and prior the most recent 3-4 updates, had not experienced this.

Thanks~
David, do you still see this issue when using a current version?
Flags: needinfo?(drstrust)
Whiteboard: [closeme 2015-07-01]
Wayne, apologies for the belated reply; yes, i'm still seeing this issue (though somewhat less regularly¹), using version: Earlybird  40.0.a2(2015-06-16)  [1. it happened yesterday & today]
Thanx~
Flags: needinfo?(drstrust)
Component: Untriaged → General
Whiteboard: [closeme 2015-07-01]
David, do you still see this issue when using a current version?
Flags: needinfo?(drstrust)
Summary: updates report failure upon "restart to apply" but install normally with immediate restart → updates report failure "update could not be installed" after "restart to apply" from Help > About. But it installs with the next startup.
Whiteboard: [closeme 2018-10-01]
Apologies for the delayed response.  i have not seen this bug in several recent updates (i am at 60.0b11 presently and running Thunderbird rather than Earlybird), thanks Wayne.
Flags: needinfo?(drstrust)
Thanks for the update.
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → WORKSFORME
Whiteboard: [closeme 2018-10-01]
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