829457 - context menu displaying graphic instead of menu with HWA on, AMD Radeon HD 6520G, 9.2.0.0 driver

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[drforcraigslist]

Attachment: Example_of_problem.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130104151925

Steps to reproduce:

Updated to Firefox 18.0


Actual results:

After update, whenever I right-click anywhere on web browser window or left-click a menu bar item the context window that opens up is a squished graphic of the web browser window. Also, if I wiggle the mouse around on the context menu it flickers back and forth between the correctly displayed menu and the squished graphic.


Expected results:

Regular menu should be displayed.

Comment 1

[drforcraigslist]

Attachment: This is the normal context menu displayed.

Comment 2

[Mardeg]

Please let us know if you can reproduce this in Firefox's own safe mode.
From the Firefox menu: Help -> Restart with Add-ons Disabled

Comment 3

[drforcraigslist]

(In reply to Mardeg from comment #2)
> Please let us know if you can reproduce this in Firefox's own safe mode.
> From the Firefox menu: Help -> Restart with Add-ons Disabled

No, it doesn't do it then, it works normally.

Comment 4

[Mardeg]

Ok, you'll need to narrow the cause down to the extension installed that's causing this by manually disabling half of your extensions in about:addons
then restarting to check, then if it still happens, disable half of what's left and check again, and continue disabling/enabling by halves till you can see which one is the cause. Please let us know which one it is.

Comment 5

[drforcraigslist]

(In reply to Mardeg from comment #4)
> Ok, you'll need to narrow the cause down to the extension installed that's
> causing this by manually disabling half of your extensions in about:addons
> then restarting to check, then if it still happens, disable half of what's
> left and check again, and continue disabling/enabling by halves till you can
> see which one is the cause. Please let us know which one it is.

That didn't work. Even after disabling all extensions and plugins it still does it.

Comment 6

[Mardeg]

The other thing safe mode disables is Hardware Acceleration. To turn that off manually from the Firefox menu, "Options" dialog, click the "Advanced" section, click the "General" tab in that if needed, then untick "Use hardware acceleration when available" (may need a restart to check)

If that stops the problem happening, we'll need your graphics card info, which you can get from the "Graphics" section of Help -> Troubleshooting Information

Please copy/paste that info into a comment here.

Comment 7

[drforcraigslist]

(In reply to Mardeg from comment #6)
> The other thing safe mode disables is Hardware Acceleration. To turn that
> off manually from the Firefox menu, "Options" dialog, click the "Advanced"
> section, click the "General" tab in that if needed, then untick "Use
> hardware acceleration when available" (may need a restart to check)
> 
> If that stops the problem happening, we'll need your graphics card info,
> which you can get from the "Graphics" section of Help -> Troubleshooting
> Information
> 
> Please copy/paste that info into a comment here.

Yep, that was the problem. Here's the info you requested:
Graphics
      

      
        
        Adapter DescriptionAMD Radeon(TM) HD 6520G   Adapter Driversaticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64Adapter RAM512Device ID0x9647Direct2D Enabledno informationDirectWrite Enabledfalse (6.1.7601.17789)Driver Date11-1-2011Driver Version8.903.0.0GPU #2 ActivefalseGPU Accelerated Windows0/1 Basic no informationVendor ID0x1002WebGL RendererGoogle Inc. -- ANGLE (AMD Radeon(TM) HD 6520G   )

        
        AzureCanvasBackendcairoAzureContentBackendnoneAzureFallbackCanvasBackendnone

Comment 8

[Mardeg]

Thanks for that.
Sorry to keep asking for more info, but in case this has already been fixed in either bug 802456 or bug 801301, could you please install Firefox 19 beta from http://beta.mozilla.org and test with hardware acceleration enabled and let us know if it still happens?

Comment 9

[Mardeg]

Oops, disregard that, the fixes for both those bugs were backported to Firefox 18.
There may be more related bugs fixed that I haven't found, so you can test the very latest nightly build from http://nightly.mozilla.org to see if the problem still exists.

Comment 10

[drforcraigslist]

(In reply to Mardeg from comment #9)
> Oops, disregard that, the fixes for both those bugs were backported to
> Firefox 18.
> There may be more related bugs fixed that I haven't found, so you can test
> the very latest nightly build from http://nightly.mozilla.org to see if the
> problem still exists.

I tried the nightly version 21.0a1 but it still happens when I turn on hardware acceleration.

Comment 11

[Mardeg]

Thanks for testing that, confirming.

Comment 12

[Matthias Versen [:Matti]]

Your driver is a little bit old, could you try to update it ?

Comment 13

[drforcraigslist]

Attachment: my member driver download page at Asus

According to my member page at Asus it has the current driver.

Comment 14

[drforcraigslist]

Attachment: my notebook specs

I have the AMD A6 APU with the Radeon HD6720G2 1GB graphics.

Comment 15

[drforcraigslist]

Attachment: device manager showing graphics driver installed

Comment 16

[drforcraigslist]

Attachment: How AMD APU + discrete graphics = dual graphics

I have the A6 APU with HD6650M discrete graphics which equal HD6720G2 dual graphics.

Comment 17

[drforcraigslist]

Attachment: installed latest drivers from AMD website but no help.

Comment 18

[drforcraigslist]

(In reply to drforcraigslist from comment #17)
> Created attachment 701449 [details]
> installed latest drivers from AMD website but no help.

Here's the troubleshooting info:
Graphics
      

      
        
        Adapter DescriptionAMD Radeon HD 6520GAdapter Driversaticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64Adapter RAM512Device ID0x9647Direct2D Enabledno informationDirectWrite Enabledfalse (6.1.7601.17789)Driver Date9-27-2012Driver Version9.2.0.0GPU #2 ActivefalseGPU Accelerated Windows0/1 Basic no informationVendor ID0x1002WebGL RendererGoogle Inc. -- ANGLE (AMD Radeon HD 6520G)

        
        AzureCanvasBackendcairoAzureContentBackendnoneAzureFallbackCanvasBackendnone

Comment 19

[Wayne Mery (:wsmwk)]

drforcraigslist, 
does this still reproduce for you when using a current version of Firefox?

Comment 20

[Phoenix]

Resolved per whiteboard