Closed
Bug 840895
Opened 11 years ago
Closed 11 years ago
Since the update to version 18.## regular crashes, windows 8 pro
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: colinjford64, Unassigned)
Details
(Keywords: crash, stackwanted)
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0 Build ID: 20130201065344 Steps to reproduce: I have tried disabling all add-ons and extensions Actual results: Apart from the frame of the window(with the top bar showing FireFox) the screen goes black and then crashes, I have submitted crash reports every time this has happened. I started happening when the updates to FireFox 18.## where installed. Expected results: Should of been Stable
Comment 1•11 years ago
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Please provide a stack trace (see https://developer.mozilla.org/docs/How_to_get_a_stacktrace_for_a_bug_report) Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Severity: normal → critical
Flags: needinfo?(colinjford64)
Keywords: crash,
stackwanted
Hardware: x86_64 → x86
Reporter | ||
Comment 2•11 years ago
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http://crash-stats.mozilla.com/report/index/bp-3f9aa838-b954-4611-8bae-a67b32130212 http://crash-stats.mozilla.com/report/index/bp-052e38bf-0076-45b4-86b6-4f03d2130211 http://crash-stats.mozilla.com/report/index/bp-3d7d04ea-43de-4edb-bc96-624892130209 This crash does sometimes happen in Safe Mode as well.
Flags: needinfo?(colinjford64)
Comment 3•11 years ago
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Those crash reports have an empty crash signature so we don't know where Firefox crashes but it's likely an out-of-memory crash caused by one of your extensions. It might be also a driver crash as your screen goes black. (In reply to colinjford64@msn.com from comment #2) > This crash does sometimes happen in Safe Mode as well. Does it crash less often? Can you provide the matching crash ID to see whether it's a different issue?
Flags: needinfo?(colinjford64)
Reporter | ||
Comment 4•11 years ago
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OK sorry I have not got back to you before, one thing and another stacking up. Do not understand how why the crash reports were blank. I did nothing for a few days as no mater what I did FireFox would crash every 3-4 mins. I ended up using another browser. However, since the update to version 19.0 I have had NO problems at all. I have all my extensions and add-ons running and have not had one crash. I can only guess that either one add-on was incompatible with version 18.##. So thanks for trying to help me out, but now everything is fine. Regards Colin
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Flags: needinfo?(colinjford64)
Resolution: --- → WORKSFORME
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Description
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