850239 - Black icon for Firefox Metro when in edge-swipe view

Status: RESOLVED WORKSFORME

(Firefox for Metro Graveyard :: Browser, defect)

Description

[Virgil Dicu [:virgil] [QA]]

Attachment: Firefox metro thumbnail in swipe edge view

Mozilla/5.0 (Windows NT 6.2; rv:22.0) Gecko/20130311 Firefox/22.0

Not sure how it got that way, but the Firefox icon in edge-swipe view (it might have a different name) is now a black rectangular.

1. Hover over left upper corner.
2. Hover and scroll down.
Actual result: Black icon instead of the regular Firefox thumbnail.

This only happens on one machine. Couldn't reproduce on the other Windows 8 machine - the thumbnail is displayed as expected.

I should be able to investigate this tomorrow more, but if anyone has any pointers on what I should look for, that would help. Figured this report might be of help as is.

Comment 1

[Asa Dotzler [:asa]]

I'm not able to reproduce this with the latest nightly m-c build. Is it still happening for you?

Comment 2

[Virgil Dicu [:virgil] [QA]]

I can still this. 

Tried:
-clean profile
-removed all profiles
-reinstalled latest Nightly (normal 32 bit installer)

Windows on 64 bits. Administrator account. 
I'm not sure what else could I try. Other apps are displayed normally. The only noticeable difference towards the other Windows 8 machine is the card - AMD.

Comment 3

[Jim Mathies [:jimm]]

Is this is with metrofx suspended in the background? Or are you expecting the desktop browser to show up in the thumbnail view?

Comment 4

[Virgil Dicu [:virgil] [QA]]

In reply to Jim Mathies [:jimm] from comment #3)
> Is this is with metrofx suspended in the background? Or are you expecting
> the desktop browser to show up in the thumbnail view?

Metrofx running in the background with or without desktop browser open. 

I would expect to see the thumbnail regardless of desktop browser running or not. This is the normal behavior for other apps and for Metro FX on other Win 8 machines.

Tried using Win 8 32 bits on the same machine - no problems in displaying the thumbnail in edge-swap. 

On the machine where I can reproduce -64 bit version- the splash screen logo is black at startup - thinking this might have something to do with the black thumbnail?

Comment 5

[Virgil Dicu [:virgil] [QA]]

Again, this issue only occurs on one 64 bit machine - couldn't reproduce on other machines. If nobody else has a clue, I think we can close this for the moment and keep an eye on for any other symptoms.

Comment 6

[Brian R. Bondy [:bbondy]]

Just so I understand the problem fully, it is always black right? You can never get it to show a preview of the app on that machine correct?

Comment 7

[Virgil Dicu [:virgil] [QA]]

(In reply to Brian R. Bondy [:bbondy] from comment #6)
> Just so I understand the problem fully, it is always black right? You can
> never get it to show a preview of the app on that machine correct?

Yes. Clean profile, re-install - no other result.

Comment 8

[Brian R. Bondy [:bbondy]]

If we hear back about more people with this problem let's promote it back to v1 with reports of specific hardware and we'll need to get that hardware to a dev.

Comment 9

[Asa Dotzler [:asa]]

I wonder if this is a graphics card issue.  Virgil, what is your graphics setup like?

Comment 10

[Virgil Dicu [:virgil] [QA]]

(In reply to Asa Dotzler [:asa] from comment #9)
> I wonder if this is a graphics card issue.  Virgil, what is your graphics
> setup like?

This is:
ATI Radeon HD 5450
Driver Version 4.2.11903 
IDATI Technologies Inc.
WebGL RendererATI Technologies Inc. -- ATI Radeon HD 5450

This was solved with the last patch of Windows Updates (Windows issue?), so closing - should be ok now.