875636 - Galaxy Ace Plus GTS-7500T unable to see what I type then phone restarts

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: General, defect)

Description

[Stephen]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0 (Beta/Release)
Build ID: 20130511120803

Steps to reproduce:

Tried to use the Go keyboard. The type area goes blank and no characters display as you type.


Actual results:

The phone crashed and reset.


Expected results:

I should be able to enter data.

Comment 1

[Aaron Train [:aaronmt]]

Sorry to hear that your phone crashed and restarted. This sounds like your phone hit an out of memory condition. How much available RAM does your GTS-7500T have? Do you run into problems using the stock keyboard that shipped with your device? Which sites are you testing with?

Comment 2

[Stephen]

Around 233/398 RAM available. This is the only program that causes a restart of the phone. The standard keyboard has the same result - unable to see what you are typing, anything that shows above the keyboard is blank and if you cancel the keyboard all you get is white at the top and black at the bottom of the screen. The keyboard often pops up when you load a page such as bugzilla when you are trying to just view the page. Trying to log on at Commonwealth Bank, Bugzilla, Amazon, Hoyts, Event Cinemas, mail.com, TPG, etc.

Comment 3

[Aaron Train [:aaronmt]]

Do you still see this issue?

Comment 4

[Stephen]

(In reply to Aaron Train [:aaronmt] from comment #3)
> Do you still see this issue?
This phone does not have enough available memory(512Mb RAM 398Mb available) and the processing power for Firefox. Single core 1GHz Cortex A5 CPU. Chipset: Qualcomm MSM7227A Snapdragon. O/S Gingerbread 2.3.6

Comment 5

[miralobontiu]

Due to the lack of additional info, I'll close this issue as Incomplete.

If the reporter (or anyone else) can provide more information, please feel free to reopen or comment on the issue, and we'll have a thorough look on it.