Closed
Bug 889021
Opened 11 years ago
Closed 11 years ago
[Durango] If the user attempts to purchase an app using carrier billing they will receive the message "Sorry, there was a problem. Please try again later"
Categories
(Marketplace Graveyard :: Payments/Refunds, defect, P1)
Tracking
(Not tracked)
RESOLVED
FIXED
2013-07-11
People
(Reporter: vikas.nanda, Assigned: keir)
References
Details
Attachments
(2 files)
steps to reproduce: 1. Start the MP Stage application. 2. Search for a paid application which can be purchased by carrier billing. 3. Select buy. 4. Enter pin. 5. Notice the error message expected behavior: The payment should go through and the application should be installed. observed behavior: The payment fails to go through with the error message "Sorry, there was a problem. Please try again later"
Reporter | ||
Comment 1•11 years ago
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Reporter | ||
Comment 2•11 years ago
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This issue occurs on MP stage. All pricepoints which accept carrier billing are affected.
Comment 3•11 years ago
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Vikas, what region is this? Keir, any clues on what this error in Bango production means? Entry: https://mozilla.bango.net/mozpayments/?bcid=20095680
Assignee: nobody → keir
Priority: -- → P1
Reporter | ||
Comment 4•11 years ago
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(In reply to Kumar McMillan [:kumar] from comment #3) > Vikas, what region is this? > > Keir, any clues on what this error in Bango production means? Entry: > https://mozilla.bango.net/mozpayments/?bcid=20095680 Kumar the region is durango
Comment 5•11 years ago
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Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers (MSISDNs) and times of the tests so I can get this traced in the morning
Reporter | ||
Comment 6•11 years ago
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(In reply to Steve Ruston from comment #5) > Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers > (MSISDNs) and times of the tests so I can get this traced in the morning This occurred on multiple T-mobile-pl sim cards and we were no where near the limit today on either sim. I have to reattempted to purchase price tier 2 on both sim cards in the last few minutes (11:15 BST). The phone numbers I have here are 787633833 & 787649449.
Comment 7•11 years ago
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(In reply to Vikas Nanda from comment #6) > (In reply to Steve Ruston from comment #5) > > Is this on Multi sims? Have you hit the 150zt limit? Can you add the numbers > > (MSISDNs) and times of the tests so I can get this traced in the morning > > This occurred on multiple T-mobile-pl sim cards and we were no where near > the limit today on either sim. > > I have to reattempted to purchase price tier 2 on both sim cards in the last > few minutes (11:15 BST). The phone numbers I have here are 787633833 & > 787649449. When you reattempted did it pass or fail? I assume fail
Reporter | ||
Comment 8•11 years ago
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It failed with the same error message as before as stated in this bug.
Updated•11 years ago
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Summary: If the user attempts to purchase an app using carrier billing they will receive the message "Sorry, there was a problem. Please try again later" → [Durango] If the user attempts to purchase an app using carrier billing they will receive the message "Sorry, there was a problem. Please try again later"
Comment 9•11 years ago
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Tom says this is fixed
Status: NEW → RESOLVED
Closed: 11 years ago
Flags: affects-durango+
Resolution: --- → FIXED
Updated•11 years ago
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Target Milestone: --- → 2013-07-11
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Description
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