903784 - Google Plus shows 'Your Browser is No longer Supported'

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Akhilan]

Attachment: Firefox.JPG

User Agent: Mozilla/5.0 (X11; Linux i686; rv:24.0) Gecko/20130805 Firefox/24.0 (Nightly/Aurora)
Build ID: 20130805004006

Steps to reproduce:

1) Referesh from Google Plus Home Page (or)
2) Open any Google Plus page and refresh it (or)
3) Restart the browser (or)
4) Gone to profile by clicking 'view profile' at right atop of Gmail 


Actual results:

Shows 'Your Browser is No longer Supported'

Cleared browser cache and cookies, Log out from Google+, Restart PC and sign in again., Disable any third party extensions/add-ons. But seems to no change in behaviour


Expected results:

Works Normally

Comment 1

[Loic]

Could you test:

1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

2) with a clean profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Does it work?

Comment 2

[[:Aleksej]]

Have you tried changing your user agent string to one of Firefox 22 or 23?

Comment 3

[[:Aleksej]]

Oh, the bug is about Fx 23.  Please try with a clean profile; maybe cookies are blocked?

Comment 4

[Tiziana Sellitto [:tiziana]]

It seems to be a Google+ issue already discussed in http://productforums.google.com/forum/#!topic/google-plus-discuss/QvaQaWgYuQE[151-175-false] and it seems to be fixed now.
Akhilan do you still have this problem?
In any case you can find useful info on how to manage this issue in the support forum of Mozilla. https://support.mozilla.org/en-US/questions/967566

Comment 5

[Akhilan]

I think the problem is solved by google. Hence the bug can be closed.