913833 - Google+ buttons and comments doesn't react. It's like they are disabled.

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Emil Beli]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0 (Beta/Release)
Build ID: 20130814063812

Steps to reproduce:

Opened plus.google.com


Actual results:

Page renders well. Clicking buttons and comments does nothing. Like they are disabled.


Expected results:

Post a comment or +1 the article

Comment 1

[Andre Klapper]

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles . 

If you still see this problem in the new profile, please enter the address "about:support" in the address bar and attach (using the "Add an attachment" link above) the output for your original profile (not the new profile), as the "Modified Preferences" section could be interesting. 
Thanks for your help!

Comment 2

[Emil Beli]

It occurs only in my default profile. Not in safe mode, not in new profile. Addons haven't changed since the last version (where everything worked).
Here is the about:support dump:

{
  "application": {
    "name": "Firefox",
    "version": "23.0.1",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0",
    "supportURL": "http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/"
  },
  "modifiedPreferences": {
    "accessibility.typeaheadfind.flashBar": 0,
    "browser.cache.disk.capacity": 102400,
    "browser.cache.disk.smart_size.enabled": false,
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.cache.disk.smart_size_cached_value": 358400,
    "browser.link.open_newwindow.restriction": 0,
    "browser.places.smartBookmarksVersion": 4,
    "browser.startup.homepage_override.mstone": "23.0.1",
    "browser.startup.homepage_override.buildID": "20130814063812",
    "browser.tabs.warnOnClose": false,
    "dom.disable_window_open_feature.menubar": true,
    "dom.disable_window_open_feature.toolbar": true,
    "dom.disable_window_open_feature.personalbar": true,
    "dom.disable_window_open_feature.close": true,
    "dom.disable_window_open_feature.scrollbars": true,
    "dom.w3c_touch_events.expose": false,
    "dom.max_script_run_time": 0,
    "dom.disable_window_open_feature.titlebar": true,
    "dom.mozApps.used": true,
    "dom.disable_window_open_feature.minimizable": true,
    "extensions.lastAppVersion": "23.0.1",
    "gfx.direct3d.prefer_10_1": true,
    "gfx.direct3d.last_used_feature_level_idx": 0,
    "network.cookie.prefsMigrated": true,
    "places.history.expiration.transient_current_max_pages": 104858,
    "places.database.lastMaintenance": 1378555904,
    "plugin.importedState": true,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "privacy.donottrackheader.enabled": true,
    "privacy.sanitize.timeSpan": 0,
    "privacy.sanitize.migrateFx3Prefs": true,
    "security.warn_viewing_mixed": false,
    "storage.vacuum.last.places.sqlite": 1377694448,
    "storage.vacuum.last.index": 1
  },
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 1,
    "windowLayerManagerType": "Direct3D 10",
    "adapterDescription": "AMD Radeon HD 6500M/5600/5700 Series",
    "adapterVendorID": "0x1002",
    "adapterDeviceID": "0x68c1",
    "adapterRAM": "1024",
    "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
    "driverVersion": "9.2.0.0",
    "driverDate": "9-27-2012",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": true,
    "directWriteEnabled": true,
    "directWriteVersion": "6.1.7600.16972",
    "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 6500M/5600/5700 Series)",
    "info": {
      "AzureCanvasBackend": "direct2d",
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "direct2d"
    }
  },
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.10",
      "version": "4.10"
    },
    "NSS": {
      "minVersion": "3.15 Basic ECC",
      "version": "3.15 Basic ECC"
    },
    "NSSUTIL": {
      "minVersion": "3.15",
      "version": "3.15"
    },
    "NSSSSL": {
      "minVersion": "3.15 Basic ECC",
      "version": "3.15 Basic ECC"
    },
    "NSSSMIME": {
      "minVersion": "3.15 Basic ECC",
      "version": "3.15 Basic ECC"
    }
  },
  "userJS": {
    "exists": false
  },
  "extensions": [
    {
      "name": "Buffer for Firefox",
      "version": "2.2.19",
      "isActive": true,
      "id": "jid1-zUyU7TGKwejAyA@jetpack"
    },
    {
      "name": "Easy YouTube Video Downloader",
      "version": "6.9",
      "isActive": true,
      "id": "{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}"
    },
    {
      "name": "Evernote Web Clipper",
      "version": "5.7",
      "isActive": true,
      "id": "{E0B8C461-F8FB-49b4-8373-FE32E9252800}"
    },
    {
      "name": "LastPass",
      "version": "2.5.0",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Xmarks",
      "version": "4.2.1",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Adobe Acrobat - Create PDF",
      "version": "1.2",
      "isActive": false,
      "id": "[e-mail]"
    },
    {
      "name": "avast! WebRep",
      "version": "7.0.1474",
      "isActive": false,
      "id": "[e-mail]"
    },
    {
      "name": "Guardiao Itau Unibanco",
      "version": "2.12.3.8.210",
      "isActive": false,
      "id": "{87F8774F-B485-47E2-A755-A40A8A5E8873}"
    }
  ]
}

Comment 3

[Emil Beli]

Reset firefox did the work.
Maybe this feature should do the job automaticaly after upgrade