Closed
Bug 927857
Opened 11 years ago
Closed 11 years ago
Fix out of date Fx warning flow
Categories
(support.mozilla.org :: Knowledge Base Software, task, P3)
support.mozilla.org
Knowledge Base Software
Tracking
(Not tracked)
VERIFIED
FIXED
2013Q4
People
(Reporter: verdi, Assigned: rrosario)
Details
(Whiteboard: u=user c=wiki p=1 s=2013.22)
Mozilla.org has implemented a check on the download page to see if you are on the latest version. If you are not, they send you to a sumo article https://support.mozilla.org/kb/update-firefox-latest-version The problem is that if you visit that page with an old enough version of Firefox, SUMO will show a warning that you are out of date and give you a link back to the download page. Demo: http://people.mozilla.org/~mverdi/video/update-cycle.mp4 There are a couple of things we should consider doing: 1. Don't show the out of date sumo warning on this article since the user is obviously trying to learn about updating. 2. Change the sumo warning to point to the update instructions instead of a download link. One issue here is that if updater mechanism is broken in your copy of Firefox you could get stuck. 3. Create a special sumo page for this link with simplified instructions. 4. Update the current sumo page instead of creating a new one. 5. All of the above?
Reporter | ||
Comment 1•11 years ago
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We just talked about this https://etherpad.mozilla.org/sumo-p-2013-10-17 and decided we should remove the warning from this article and A/B test a much shorter version of the article.
Updated•11 years ago
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Whiteboard: u=user c=wiki p= s=2013.22
Updated•11 years ago
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Priority: -- → P3
Target Milestone: --- → 2013Q4
Assignee | ||
Comment 2•11 years ago
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We are going to special case this one KB page so that the warning doesn't show for it. Probably just some css tomfoolery needed. Like add `class="DONT-SHOW-ME-THE-WARNING"` to the `<body/>` and `body.DONT-SHOW-ME-THE-WARNING #warning { display: none; }` easy peasy.
Whiteboard: u=user c=wiki p= s=2013.22 → u=user c=wiki p=1 s=2013.22
Assignee | ||
Comment 4•11 years ago
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In a pull request: https://github.com/mozilla/kitsune/pull/1709
Assignee | ||
Comment 5•11 years ago
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Landed on master: https://github.com/mozilla/kitsune/commit/4e8413e483c0332f35dad549f33f21144c5c4be1
Assignee | ||
Comment 6•11 years ago
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Deployed to prod now.
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
Reporter | ||
Comment 7•11 years ago
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Viewed https://support.mozilla.org/kb/update-firefox-latest-version and got no warning. Other articles display the warning.
Status: RESOLVED → VERIFIED
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Description
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