932918 - INC0012055: Login into Mozillian site (Niran Amir)

Status: RESOLVED FIXED

(Participation Infrastructure :: Account Help, task)

Description

[Joel Braddock :jbraddock]

Niran has an issue where when she logs into mozillians.org using her LDAP trough Persona, she instantly gets logged out after the auth succeeds. The interesting bit is I noticed Niran's email when loggin in is in all capitols (not sure if this matters). Wondering if someone can take a look at Niran's Persona account and see if there is anything that could be causing the immediate log-outs?

Note: I logged in on her system w/ my Persona account and was able to login and stay logged-in without a hitch.

---- Notes from request ----
when login-in to Mozillian the page instantly refresh itself to log me out

Comment 1

[Chris Turra [:cturra]]

it sounds like this is really an application support request for mozillians.org since it's not repeatable for others. i would be happy to provide any system logs, but aside from that, have limited ability to give any further insight.

i triaging this bug bug would over to the mozillians application team.

Comment 2

[William Reynolds [:williamr]]

I think I identified the issue, and I updated Niran's profile to hopefully fix it.

(In reply to Joel Braddock :jbraddock from comment #0)
> The interesting bit is I noticed Niran's email when loggin in is in all capitols
> (not sure if this matters).

That's the key piece. The email associated with her profile was in all caps letters, which caused her to experience bug 908342. I changed her email to all lowercase letters, and she should be able to sign in now.

Niran, I suggest filling out your profile here once you sign in :)
https://mozillians.org/user/edit

Let me know if you can sign in now.

Comment 3

[[e-mail]]

cleared cache, tried login, same behavior. I get signed out immediately. 
BTW- My login still showing all caps

Comment 4

[Giorgos Logiotatidis [:giorgos]]

If your *persona* login shows all caps, you should change that from the persona website (https://login.persona.org/), by removing and re-adding your email, all lowercase. After doing that, your mozillians account will work.

Comment 5

[[e-mail]]

thanks, that worked

Comment 6

[William Reynolds [:williamr]]

Great, thanks Giorgos and Niran!