937524 - Firefox crashes

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Tom]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20100101 Firefox/25.0 (Beta/Release)
Build ID: 20131025151332

Steps to reproduce:

Go to http://www.eutelsat.com/en/services/broadcast-media.html
Select the following options:
Broadcast - Turnkey video solutions (PDF 1.2 MB)
Ultra-High Definition (PDF 2 MB)
Digital Terrestrial Television (PDF 1.3 MB)
Digital Cinema (PDF 4 MB)
SNG and Occasional Use (PDF 4 MB)

and select Open link in new Tab


Actual results:

Firefox crashes


Expected results:

View the new selected content

Comment 1

[Tom]

Attachment: firefox

Comment 2

[Bob Clary [:bc] (inactive)]

please open about:crashes and paste the crash id here so that we may see the crash stack.

https://developer.mozilla.org/en-US/docs/Triaging_crash_bugs may be helpful.

Comment 3

[Tom]

(In reply to Bob Clary [:bc:] from comment #2)
> please open about:crashes and paste the crash id here so that we may see the
> crash stack.
> 
> https://developer.mozilla.org/en-US/docs/Triaging_crash_bugs may be helpful.

You can find the crash ids below:

bp-0b7abe82-ba19-4123-8271-75f052131112	12/11/2013	11:37 πμ
bp-6935a68a-794d-4abd-971d-b83a32131112	12/11/2013	10:52 πμ
bp-1148436c-5001-4cfc-93d3-5f4702131112	12/11/2013	10:42 πμ
bp-ca80dd13-f5b8-4cb0-a466-77d802131112	12/11/2013	10:40 πμ

Comment 4

[Bob Clary [:bc] (inactive)]

Ok, these are all empty crash dumps. My first guess is that you are running low on memory opening all of the pdfs at once. No need to keep this security sensitive. Opening it up will get more eyes on it.

Comment 5

[Tom]

Could you check the following crash id as well:
bp-bec9432f-1760-468b-a6ed-24a262131112

it makes it all the time in either case

Comment 6

[Bob Clary [:bc] (inactive)]

just one frame in the stack:
0 	xul.dll 	xul.dll@0x8237c7


Tom, you can view the crash reports by clicking the link in about:crashes or here in bugzilla, where crash reports are automatically linked if they begin with bp-. Thanks!

Comment 7

[Paul Silaghi, QA [:pauly]]

Couldn't reproduce on FF 25 Win 7 x64.
Tom, please check if the issue occurs using Firefox in safe mode (with your addons disabled):
http://support.mozilla.com/kb/Safe+Mode

Or on a new, empty profile:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Comment 8

[(not currently active) Ted Mielczarek]

(In reply to Tom from comment #5)
> Could you check the following crash id as well:
> bp-bec9432f-1760-468b-a6ed-24a262131112
> 
> it makes it all the time in either case

This frame appears to be:
Crash reason:  EXCEPTION_ACCESS_VIOLATION_READ
Crash address: 0x2f0ff000

Thread 62 (crashed)
 0  xul.dll!_alloca_probe [chkstk.asm : 99 + 0x0]
    eip = 0x50ff37c7   esp = 0x2f102000   ebp = 0x2f102008   ebx = 0x1729f000
    esi = 0x167941a8   edi = 0x00000000   eax = 0x2f0ff000   ecx = 0x2f0fe170
    edx = 0x00000d1f   efl = 0x00010206
    Found by: recovered by external stack walker

It looks like maybe we're running out of stack space here.

Comment 9

[Wayne Mery (:wsmwk)]

(In reply to Paul Silaghi, QA [:pauly] from comment #7)
> Couldn't reproduce on FF 25 Win 7 x64.
> Tom, please check if the issue occurs using Firefox in safe mode (with your
> addons disabled):
> http://support.mozilla.com/kb/Safe+Mode
> 
> Or on a new, empty profile:
> http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Tom seems to be gone