940818 - Plomassy: Purchase of a packaged app Failed (WIFi and Data)

Status: RESOLVED WONTFIX

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[jessica.kauffmann]

Attachment: Error in Data mode

Step to reproduce the failure:
1. Turn the cellphone on.
2. Go to "Settings".
3. Select "Cellular & Data".
4. Go to "Mobile Network".
5. Turn on "Data Connection".
6. Go to Marketplace.
7.  Select the application in the following link: https://marketplace.allizom.org/app/halfanan-tookchande-plamapc-2/
8. Click the button with the price to start the purchase.
9.  Enter the PIN.
10. At the "Confirm Payment" screen, select "Buy"


Observed behavior:
From step 10, the purchase cannot be complete, due to this message "Sorry, htere was a problem. Please try later.". This happen also in Wi-Fi mode.

Expected behavior:
The correct result it should be that the purchase is complete and the application install without problems.

Comment 1

[eder]

Attachment: ezboot_PremiumPackageFail(Wifi).log

Comment 2

[eder]

Attachment: logcat_PremiumPackageFail(Wifi).txt

Comment 3

[jessica.kauffmann]

Region code: Plomassy
Device: Inari 
Connection: Data
Phone number/MSISDN: (52) 5533858544
Carrier: Movistar
Last 4 digits CC: 0595 (not used)
Test App used: MarketPlace (https://marketplace.allizom.org/app/halfanan-tookchande-plamapc-2/)

Comment 4

[Andy McKay]

This is due to a "cumulative" error on the carrier. I'm not sure there's much for us to do here. If there is please re-open.