964652 - Firefox crashes when Laptop switches from battery power to main power supply

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[nor.mahn]

Attachment: Firefox - 2.png

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0 (Beta/Release)
Build ID: 20131205075310

Steps to reproduce:

Turn off the main power supply to the laptop, and turn it on (this happens dues to frequent power cuts in our area). I'm using a DELL Inspiron 5110 with an i5 - 2450M processor and 4 GB RAM, running Windows 7 Home Premium 64 with a NVIDIA GeForce GT525M graphics card.


Actual results:

Firefox crashes, and all that can be seen is a white screen (see attached image). All buttons are disabled, and the only way to get Firefox back and running is to close Firefox using Windows Task Manager and start it up again manually.


Expected results:

Firefox should not have crashed and should have continued working normally. All other browsers return to normal.

Comment 1

[nor.mahn]

I've been encountering this problem from almost 2 years now, and not with just this version of Firefox.

Comment 2

[Wayne Mery (:wsmwk)]

Sounds like a graphics issue.
Unclear that it is a hang (IMO).

> All buttons are disabled, 

How can you know if they are disabled, when you cannot see them?

Comment 3

[Wayne Mery (:wsmwk)]

A stacktrace would be helpful 
https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_for_a_bug_report

Comment 4

[Phoenix]

Resolved per whiteboard