1001418 - sync data automatically deleted after installing new OS

Status: RESOLVED INVALID

(Firefox :: Sync, defect)

Description

[mido_lovely2664]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140425030209

Steps to reproduce:

i have installed a new os completely formatted C partition and after installing nightly V31 lets call it ( #1 )and setup my sync i didn't find any sync data 0 history 0 saved passwords 0 bookmarks  i tried to uninstall nightly v31 and install Firefox v 28  it synced 1 history from the previous nightly ( # 1 ) then i uninstalled ver 28 again and then installed v 31 and found again 0 history 


Actual results:

can't get sync to work again 

i need my sync data so bad !! 

please try to recover it again thank you

Comment 1

[mido_lovely2664]

my sync email is : [e-mail]

Comment 2

[:Gavin Sharp [email: [e-mail]]]

If you initially set up Sync prior to Firefox 29, getting your data back requires getting your Sync recovery key either from a backup or from one of your other devices (see https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#firefox:win8:fx28&mobile::m28), and then setting that up with Sync in a build of Firefox 28.

Unfortunately, if you have no way to find your recovery key, there's no way to retrieve your data.

Comment 3

[:Gavin Sharp [email: [e-mail]]]

(This is a support request rather than a bug, so I'm going to resolve it INVALID. https://support.mozilla.org/en-US/home is a better place to ask for help, but I'm also happy to provide further clarification here.)