1001719 - Asterisk Trunk - SIP/L3-MPLS-SIP on pbx1.voip.par1.mozilla.com is CRITICAL: SIP/L3-MPLS-SIP UNREACHABLE

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: NetOps: Office Carrier, task)

Description

[MOC Nagios API]

Automated alert report from nagios1.private.scl3.mozilla.com:

Hostname: pbx1.voip.par1.mozilla.com
Service:  Asterisk Trunk - SIP/L3-MPLS-SIP
State:    CRITICAL
Output:   SIP/L3-MPLS-SIP UNREACHABLE

Runbook:  http://m.allizom.org/Asterisk+Trunk+-+SIP/L3-MPLS-SIP

Comment 1

[Rick Bryce [:rbryce]]

LON1 and PAR1 are both seeing the same issue.

Name/username             Host                                    Dyn Forcerport ACL Port     Status
L3-MPLS-SIP               67.17.146.53                                               5060     UNREACHABLE
L3-sip                    67.16.104.21                                 N             5060     UNREACHABLE

cleard the firewall session per the mana doc in the LON and PAR (pbxs showed no activity).

It is the weekend in the EU, no need to escalate at the moment.  If it doesn't recover in 24 hours we should get netops involved.

Comment 2

[MOC Nagios API]

Automated alert acknowledgement: (rbryce)Bug 1001719

Comment 4

[Arzhel Younsi [:XioNoX]]

https://nagios.mozilla.org/scl3/cgi-bin/status.cgi?navbarsearch=1&host=pbx1.voip.par1.mozilla.com 
seems to say that this issue is solved.
Maybe the MOC bot doesn't work when you move a bug to another Component?

Comment 5

[david garvey:dgarvey]

pbx1.voip.par1.mozilla.com:Asterisk Trunk - SIP/Interoute-SIP is CRITICAL: SIP/Interoute-SIP UNREACHABLE

Comment 6

[Van Le [:van]]

7:49 PM <@nagios-scl3> Sun 19:46:24 PDT [5478] pbx1.voip.par1.mozilla.com:Asterisk Trunk - SIP/Interoute-SIP is OK: SIP/Interoute-SIP OK (12 ms) (http://m.mozilla.org/Asterisk+Trunk+-+SIP/Interoute-SIP)

Comment 7

[Eugene Bamfo]

Hello, this alerted again :

•nagios-scl3> Mon 04:00:26 PDT [5083] pbx1.voip.par1.mozilla.com:Asterisk Trunk - SIP/Interoute-SIP is CRITICAL: SIP/Interoute-SIP UNREACHABLE (http://m.mozilla.org/Asterisk+Trunk+-+SIP/Interoute-SIP)

Comment 8

[Arzhel Younsi [:XioNoX]]

[Aug 10 11:58:50] NOTICE[2993]: chan_sip.c:21639 handle_response_peerpoke: Peer 'Interoute-SIP' is now Reachable. (11ms / 2000ms)

Back after clearing the firewall sessions.

Will discuss this recurring issue with Netops.