1002530 - Hardware Acceleration (HWA) with AMD 14.4 crashing system (might be driver problem)

Status: RESOLVED INCOMPLETE

(Core :: Hardware Abstraction Layer (HAL), defect)

Description

[cloudwomega]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0 (Beta/Release)
Build ID: 20140314220517

Steps to reproduce:

Have 14.4 AMD gpu driver installed

turn on hardware acceleration and use Flash or HTML5 application


Actual results:

After what seems like a set interval of 40ish minutes the system blue screens


Expected results:

nothing

Comment 1

[YF (Yang)]

https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[d.ruler501]

I get the same problem. I got a BSOD(KERNEL_DATA_INPAGE_ERROR) and 100% of my secondary GPU usage. no usage on the primary GPU(Setup crossfire 280x primary and 7970 secondary).

Comment 3

[Kevin Brosnan [Ex-Mozilla]]

Sounds like a driver bug. Do we have any AMD driver contacts? Above user poked me on IRC about this.

Comment 4

[Benjamin Smedberg]

I do have contacts, but they typically require very precise STR in order to take any action. So we'd have to do a lot of work in order to turn this into a testcase.

Alternately, you can file this report directly with AMD.

Could you both please attach your about:support data?

Comment 5

[d.ruler501]

{
  "application": {
    "name": "Firefox",
    "version": "30.0",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
    "supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
  },
  "crashes": {
    "submitted": [],
    "pending": 0
  },
  "modifiedPreferences": {
    "accessibility.typeaheadfind.flashBar": 0,
    "browser.cache.disk.capacity": 1048576,
    "browser.cache.disk.enable": false,
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.smart_size.enabled": false,
    "browser.cache.frecency_experiment": 4,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.cache.disk.smart_size_cached_value": 358400,
    "browser.places.smartBookmarksVersion": 7,
    "browser.search.useDBForOrder": true,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20140605174243",
    "browser.startup.homepage_override.mstone": "30.0",
    "browser.startup.homepage_override.buildID": "20140605174243",
    "dom.disable_open_during_load": false,
    "dom.mozApps.runUpdate": false,
    "dom.w3c_touch_events.expose": false,
    "dom.mozApps.used": true,
    "extensions.lastAppVersion": "30.0",
    "font.internaluseonly.changed": true,
    "gfx.direct3d.last_used_feature_level_idx": 0,
    "gfx.direct3d.prefer_10_1": true,
    "gfx.direct2d.disabled": true,
    "layers.acceleration.disabled": true,
    "network.cookie.prefsMigrated": true,
    "places.database.lastMaintenance": 1404928146,
    "places.history.expiration.transient_current_max_pages": 104858,
    "plugin.importedState": true,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "print.printer_Brother_HL-2140_series.print_edge_right": 0,
    "print.printer_Brother_HL-2140_series.print_headerleft": "&T",
    "print.printer_Brother_HL-2140_series.print_unwriteable_margin_top": 0,
    "print.printer_Brother_HL-2140_series.print_command": "",
    "print.printer_Brother_HL-2140_series.print_downloadfonts": false,
    "print.printer_Brother_HL-2140_series.print_unwriteable_margin_bottom": 0,
    "print.printer_Brother_HL-2140_series.print_bgcolor": false,
    "print.printer_Brother_HL-2140_series.print_unwriteable_margin_right": 0,
    "print.printer_Brother_HL-2140_series.print_margin_right": "0.5",
    "print.printer_Brother_HL-2140_series.print_unwriteable_margin_left": 0,
    "print.printer_Brother_HL-2140_series.print_footerleft": "&PT",
    "print.printer_Brother_HL-2140_series.print_edge_left": 0,
    "print.printer_Brother_HL-2140_series.print_oddpages": true,
    "print.printer_Brother_HL-2140_series.print_paper_size_type": 0,
    "print.printer_Brother_HL-2140_series.print_evenpages": true,
    "print.printer_Brother_HL-2140_series.print_orientation": 0,
    "print.printer_Brother_HL-2140_series.print_scaling": "  1.00",
    "print.printer_Brother_HL-2140_series.print_headerright": "&U",
    "print.printer_Brother_HL-2140_series.print_page_delay": 50,
    "print.printer_Brother_HL-2140_series.print_bgimages": false,
    "print.printer_Brother_HL-2140_series.print_shrink_to_fit": true,
    "print.printer_Brother_HL-2140_series.print_reversed": false,
    "print.printer_Brother_HL-2140_series.print_footerright": "&D",
    "print.printer_Brother_HL-2140_series.print_in_color": true,
    "print.printer_Brother_HL-2140_series.print_plex_name": "",
    "print.printer_Brother_HL-2140_series.print_edge_bottom": 0,
    "print.printer_Brother_HL-2140_series.print_paper_size_unit": 0,
    "print.printer_Brother_HL-2140_series.print_paper_data": 1,
    "print.printer_Brother_HL-2140_series.print_margin_left": "0.5",
    "print.printer_Brother_HL-2140_series.print_to_file": false,
    "print.printer_Brother_HL-2140_series.print_colorspace": "",
    "print.printer_Brother_HL-2140_series.print_edge_top": 0,
    "print.printer_Brother_HL-2140_series.print_paper_height": " 11.00",
    "print.printer_Brother_HL-2140_series.print_paper_name": "",
    "print.printer_Brother_HL-2140_series.print_footercenter": "",
    "print.printer_Brother_HL-2140_series.print_margin_bottom": "0.5",
    "print.printer_Brother_HL-2140_series.print_paper_width": "  8.50",
    "print.printer_Brother_HL-2140_series.print_resolution": -1878679533,
    "print.printer_Brother_HL-2140_series.print_resolution_name": "",
    "print.printer_Brother_HL-2140_series.print_headercenter": "",
    "print.printer_Brother_HL-2140_series.print_margin_top": "0.5",
    "print.printer_Brother_HL-2140_series.print_duplex": -1878417385,
    "privacy.cpd.siteSettings": true,
    "privacy.cpd.offlineApps": true,
    "privacy.sanitize.timeSpan": 0,
    "privacy.donottrackheader.value": 0,
    "privacy.donottrackheader.enabled": true,
    "privacy.sanitize.migrateFx3Prefs": true,
    "security.warn_viewing_mixed": false,
    "storage.vacuum.last.places.sqlite": 1402811485,
    "storage.vacuum.last.index": 1
  },
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 0,
    "windowLayerManagerType": "Basic",
    "windowLayerManagerRemote": false,
    "numAcceleratedWindowsMessage": [
      ""
    ],
    "adapterDescription": "AMD Radeon R9 200 Series",
    "adapterVendorID": "0x1002",
    "adapterDeviceID": "0x6798",
    "adapterRAM": "3072",
    "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
    "driverVersion": "14.100.0.0",
    "driverDate": "4-17-2014",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": false,
    "directWriteEnabled": false,
    "directWriteVersion": "6.2.9200.16571",
    "direct2DEnabledMessage": [
      ""
    ],
    "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D9Ex vs_3_0 ps_3_0)",
    "info": {
      "AzureCanvasBackend": "skia",
      "AzureSkiaAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "cairo"
    }
  },
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.10.6",
      "version": "4.10.6"
    },
    "NSS": {
      "minVersion": "3.16 Basic ECC",
      "version": "3.16 Basic ECC"
    },
    "NSSUTIL": {
      "minVersion": "3.16",
      "version": "3.16"
    },
    "NSSSSL": {
      "minVersion": "3.16 Basic ECC",
      "version": "3.16 Basic ECC"
    },
    "NSSSMIME": {
      "minVersion": "3.16 Basic ECC",
      "version": "3.16 Basic ECC"
    }
  },
  "userJS": {
    "exists": false
  },
  "extensions": [
    {
      "name": "avast! Online Security",
      "version": "9.0.2021.112",
      "isActive": false,
      "id": "[e-mail]"
    }
  ]
}

The same problem occurs with Oracle VM VirtualBox 4.3.12 so I would guess that this is a problem with the drivers. Anyone know where to file bugs with AMD?

Comment 6

[Wayne Mery (:wsmwk)]

REporter do you still see this problem?


(In reply to d.ruler501 from comment #5)
>...
> The same problem occurs with Oracle VM VirtualBox 4.3.12 so I would guess
> that this is a problem with the drivers. Anyone know where to file bugs with
> AMD?

Were you able to file the bug? 

perhaps
http://ati.cchtml.com/
https://devtalk.nvidia.com/default/topic/522835/linux/if-you-have-a-problem-please-read-this-first/ (linux)
although most comments I see indicate reports do not get much response

Comment 7

[cloudwomega]

i have not tested hardware acceleration since making this, will test it with the newest drivers

Comment 8

[Daniel Bodea [:danibodea]]

I think this might be OK to close considering the old hardware and drivers, and the lack response from the reporter after comment 7.
Gabriele Svelto, do you think this could be closed considering the very old hardware and drivers?
Thanks!

Comment 9

[Gabriele Svelto [:gsvelto]]

Yeah, let's close this.