1004839 - AOL will not send verification email

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[guigs [:guigs] PST (please needinfo me!)]

Description. 
When setting up a new firefox sync account in 19-31, any aol account gets the error "could not sent verification email" and after retrying too many attempts. 

Feel free to try this account: 
[e-mail]
pwd: yummy123

email me [e-mail], if you need to see the email not sent :-)

original user story[https://support.mozilla.org/en-US/questions/997289]

Comment 1

[Edwin Wong [:edwong]]

This is the bounce:

*** ATTENTION ***

Your e-mail is being returned to you because there was a problem with its
delivery. The reason your mail is being returned to you is listed in the
section labeled: "----- The delivery status notification errors -----".

The line beginning with "Diagnostic-Code:" describes the specific reason
your e-mail could not be delivered.  The following lines contains the
RFC822 header of the original email message.

Please direct further questions regarding this message to your e-mail
administrator.

--AOL Postmaster

----- The delivery status notification errors -----


<[e-mail]>: host core-mpe003b.r1000.mail.aol.com[172.29.169.139]
   said: 554 5.7.1 Your mail could not be delivered because the recipient is
   only accepting mail from specific email addresses.  If you feel you
   received this in error, please contact the recipient directly and ask them
   to check their email settings. (in reply to end of DATA command)
Reporting-MTA: dns; mtain-di09.r1000.mx.aol.com
X-Internet-Inbound-Queue-ID: E0E2538000081
X-Internet-Inbound-Sender: rfc822; [e-mail]
Arrival-Date: Thu,  1 May 2014 20:35:42 -0400 (EDT)

Final-Recipient: rfc822; [e-mail]
Original-Recipient: rfc822;[e-mail]
Action: failed
Status: 5.7.1
Remote-MTA: dns; core-mpe003b.r1000.mail.aol.com
Diagnostic-Code: smtp; 554 5.7.1 Your mail could not be delivered because the
   recipient is only accepting mail from specific email addresses.  If you
   feel you received this in error, please contact the recipient directly and
   ask them to check their email settings.
Return-Path: <[e-mail]>
Received: from a27-128.smtp-out.us-west-2.amazonses.com (a27-128.smtp-out.us-west-2.amazonses.com [54.240.27.128])
	(using TLSv1 with cipher AES256-SHA (256/256 bits))
	(No client certificate requested)
	by mtain-di09.r1000.mx.aol.com (Internet Inbound) with ESMTPS id E0E2538000081
	for <[e-mail]>; Thu,  1 May 2014 20:35:42 -0400 (EDT)
X-Mailer: Nodemailer (0.6.1; +http://github.com/andris9/nodemailer;
smtp/0.3.24)
Date: Fri, 2 May 2014 00:35:40 +0000
Message-ID: <[e-mail]>
X-Uid: ab7df74f3330412c9501011a4100dc5d
X-Verify-Code: 434409e4bc4200390057adfdf2e15308
X-Link: https://api.accounts.firefox.com/v1/verify_email?uid=ab7df74f3330412c9501011a4100dc5d&code=434409e4bc4200390057adfdf2e15308
Content-Language: en-us
From: "Firefox Accounts" <[e-mail]>
To: [e-mail]
Subject: Verify your account
Content-Type: multipart/alternative;
boundary="----Nodemailer-0.6.1-?=_1-1398990940587"
MIME-Version: 1.0
X-SES-Outgoing: 2014.05.02-54.240.27.128
x-aol-global-disposition: G
Authentication-Results: mx.aol.com;
	spf=pass (aol.com: the domain us-west-2.amazonses.com reports 54.240.27.128 as a permitted sender.) smtp.mailfrom=us-west-2.amazonses.com;
x-aol-sid: 3039ac1da60d5362e85e07cb
X-AOL-IP: 54.240.27.128
X-AOL-SPF: domain : us-west-2.amazonses.com SPF : pass

Comment 2

[Edwin Wong [:edwong]]

this email was also bounced 5 times

Comment 3

[Edwin Wong [:edwong]]

I just created an aol.com acct and received email on both stage and prod.  I do not believe this is a widespread issue for all aol.com accts.

Comment 4

[guigs [:guigs] PST (please needinfo me!)]

yup just confirmed it with a new account: 
https://accounts.firefox.com/v1/verify_email?uid=4dc668ba79ec4c218bcef067c94a7ee6&code=5036564e58d289cc182a85bef1ce7ced&service=sync