Attempting to print crashes the browser.




Printing: Output
17 years ago
17 years ago


(Reporter: Charles Hixson, Assigned: dcone (gone))



Windows 95

Firefox Tracking Flags

(Not tracked)




(1 attachment)

635.94 KB, application/octet-stream


17 years ago
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Win95; en-US; rv:0.9.4) Gecko/20010913
BuildID:    2001091303

Attempting to print page crashes the
browser.  Copying it to word, and printing from there works without hitch.

Reproducible: Always
Steps to Reproduce:
1. (optionally) Reboot
2. go to
3. click on the printer icon (I didn't try from the menu).

Actual Results:  Application has performed an illegal operation.

Netscape network printer.  HP 5 SI, double sided printing on letter size paper.

Comment 1

17 years ago
I tryed it from menu and via printer icon and it prints page okay without problem.

WinNT4 + 2001091803

Comment 2

17 years ago
Sorry, that should have been Novell Network printer.


17 years ago
Severity: normal → critical
Keywords: crash

Comment 3

17 years ago
worksforme on win98 using 9/25 branch build..

please try again on more recent build.

Comment 4

17 years ago
Using build 2001092603 still crashes
when I attempt to print.  I am using Win95 4.00.950 B.  And printing to a Novell
Network printer:  HP5si

Comment 5

17 years ago
If you are crashing in Mozilla the best thing you can do to help the developers
fix your bug is to attach a stacktrace. If you're not building yourself you are
not out of luck.  Mozilla (thanks to a very cool donation from Netscape)
releases nightly and milestone builds with Full Circle's Talkback. Talkback
should catch most crashes and offer to send in a crash report. I can retrieve
that crash report and attach it to your bug report if you provide either the
Incident ID (you can get it by running the talkback program from
/components/talkback/) or you can let me know the email address you used to
submit the report and the time of sending. Thanks for your help in testing
Mozilla and reporting bugs.
Charles: To elaborate on Asa's comment, you can get a talkback-enabled build here:
(as always, be sure to delete your old Mozilla directory before installing the
new one)

You may also wish to try a fresh profile. You can manage/create profiles with
"mozilla.exe -profilemanager".

Comment 7

17 years ago
I *HAVE* a talkback version of the program.  But it doesn't produce a talkback dump, it just crashes.  "This program has performed an illegal operation".  For many other errors I have generated and submitted talkback dumps.  For this one not talkback dump is produced.
Reporter: Does a fresh profile alleviate your problem?

Comment 9

17 years ago
I saw this bug under Windows 98 with build 2001091403 and URL:
The same URL printed fine on another system under NT and Netscape 4.7 (I think)

I have not tried the remedies suggested below (new version of Mozilla, new profile)

Got the bug once, didn't try again.

I will post a DrWatson dump. No talkback sent, although my version is enabled
(and has sent other talkbacks).

DrWatson Diagnosis tab reads:
---cut here----
PostScript Printer Driver used an uninitialized variable, attempted to access
memory or a DLL that has been freed, or encountered some other nonspecific error.

Module Name: PSCRIPT.drv
Description: PostScript Printer Driver
Version: 4.10.1998
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Mozilla.exe
---cut here----

Comment 10

17 years ago
Created attachment 51900 [details]
DrWatson file showing crash

Comment 11

17 years ago
The printer is a network-connected HP 4050.
Peter: Unfortunatly, Dr Watson dumps are not actually very helpful :-(. And, as
your build is not triggering talkback, I would be inclined to think that this
may be a printer problem, as opposed to a Mozilla problem.

After trying a more recent build, and a new profile, you may also want to try
loading the very latest drivers for your printer.

Comment 13

17 years ago
Printing the URL on networked HP4050 worked
fine with Build ID 2001100403.
Charles: Has a recent build solved your issue as well?

Comment 15

17 years ago
No Activity in a month, suspected non-Moz bug, and one of the 2 who saw this
solved it with a driver update, marking WFM.
Last Resolved: 17 years ago
Resolution: --- → WORKSFORME

Comment 16

17 years ago
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