1007420 - [TCL OTF v1.1] [Contacts] - After update from v1.0.1 to v1.1 the phonebook names do not show up for incoming/missed calls

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::Contacts, defect)

Description

[Ralph Daub [:rdaub]]

A user is reporting this issue on the SUMO Forums.

Phone Model: Alcatel OneTouch Fire v1.1 from Serbia

STEPS TO REPRODUCE:
1. Receive a call or missed call from a contact that is saved in the phonebook.

EXPECTED RESULTS:
The name and/or picture in the phonebook, associated with this phone number, should be displayed.

ACTUAL RESULTS:
Only the phone number is displayed, as if it was from a contact that is not saved in the phonebook.

USER VERBATIM:
https://support.mozilla.org/pt-BR/questions/997160


Please let me know if there is any information I could provide to help with the investigation and troubleshooting of this issue.

Thanks!!
- Ralph

Comment 1

[Ralph Daub [:rdaub]]

For tracking purposes - Another user is reporting this issue in the SUMO forums:
https://support.mozilla.org/en-US/questions/997160

For clarification - the users reported that this issue started happening after the update from v1.0.1 to v1.1.0.

Comment 2

[Ralph Daub [:rdaub]]

For tracking purposes - Another user is reporting this issue on input.mozilla.org in Spanish:
https://input.mozilla.org/en-US/dashboard/response/4453036

Comment 3

[BMO Automation]

Firefox OS is not being worked on