1008667 - The get-involved webpage should be product-neutral (ex: Entry stating "Having trouble with Firefox and want some help?" needs updating)

Status: RESOLVED FIXED

(support.mozilla.org :: General, defect, P3)

Description

[Matt]

The web page https://support.mozilla.org/en-US/get-involved contains at the bottom the very bold statement "Having trouble with Firefox and want some help?"

This needs to be updated to "Having trouble with a Mozilla product and want some help?" as the landing page from the ask a question button land on the non product specific https://support.mozilla.org/en-US/questions/new

Comment 1

[Alice Wyman]

Other content on https://support.mozilla.org/en-US/get-involved needs updating:
Under We need your help! ("Firefox support") 
Under Why should I help? ("Help millions of Firefox users get the most out of their favourite browser.") 

The linked get-involved/questions and get-involved/l10n pages also contain content that should be made product-neutral.

Comment 2

[Joni Chan]

Ricky, please change the following copy:

-On the https://support.mozilla.org/en-us/get-involved page:
* Change "Having trouble with Firefox and want some help?" to "Having trouble with a Mozilla product and want some help?" (do we have a character limit here?)
* In "Used by more than 400 million people, Firefox support is fully powered by volunteers...." change "Firefox support" to "Mozilla Support".
* In "Help millions of Firefox users get the most out of their favourite browser" change "Firefox users" simply to "users".

- On https://support.mozilla.org/en-US/get-involved/l10n: 
* Change "Let's make Firefox speak your language!" to "Let's make Mozilla Support speak your language!"

-On https://support.mozilla.org/en-US/get-involved/questions:
* Remove the word "Firefox" from "Share your Firefox knowledge by pointing people to the right help articles and providing troubleshooting steps for their individual questions." 

Thanks for bringing this up, Matt and Alice.

Comment 3

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

PR: 

Get involved:
https://github.com/mozilla/kitsune/pull/1954
https://github.com/mozilla/kitsune/pull/1957

L10n:
https://github.com/mozilla/kitsune/pull/1955
https://github.com/mozilla/kitsune/pull/1956

Questions:
https://github.com/mozilla/kitsune/pull/1958
https://github.com/mozilla/kitsune/pull/1959

Not sure if I did them right but 1 for desktop version and 1 for mobile version.. I'm not sure if that was necessary or not. This is my first time.

Comment 4

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

New PR: https://github.com/mozilla/kitsune/pull/1960

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

Landed on master:
https://github.com/mozilla/kitsune/commit/2480a09db7e83ef77bf04b0a25fbfb5ead0ebbf2


Thanks feer56!

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to prod.