1009362 - [OPEN C_1.3]in Colombia, emergency numbers 119 and 123 are not allowed to call when the sim card pin is actived

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Vendcom, defect)

Description

[滕飞]

Attachment: 1.jpg

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; TCO_20140513100336)

Steps to reproduce:

In Colombia, 
1. we turn the sim card pin on.
2. we dial emergency numbers 119 / 123 on dial interface.


Actual results:

Please see the attachment  1 [details] [diff] [review]-3.jpg
There is a promit interface sayed that No network connection, Emergency numbers are not allowed by network.


Expected results:

We think the emergency numbers should allow to call.

Comment 1

[滕飞]

Attachment: 2.jpg

Comment 2

[滕飞]

Attachment: 3.jpg

Comment 3

[Hsin-Yi Tsai (she/her) [:hsinyi]]

(In reply to 滕飞 from comment #0)
> Created attachment 8421470 [details]
> 1.jpg
> 
> User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0;
> .NET4.0C; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152;
> .NET CLR 3.5.30729; InfoPath.2; TCO_20140513100336)
> 
> Steps to reproduce:
> 
> In Colombia, 
> 1. we turn the sim card pin on.
> 2. we dial emergency numbers 119 / 123 on dial interface.
> 
> 
> Actual results:
> 
> Please see the attachment  1 [details] [diff] [review]-3.jpg
> There is a promit interface sayed that No network connection, Emergency
> numbers are not allowed by network.
> 
> 
> Expected results:
> 
> We think the emergency numbers should allow to call.

This error message "CALL_FAIL_IMEI_NOT_ACCEPTED (243)" is sent from either operator or modem. Gaia is just displaying what FxOS receives.

As each area/country has it's regulation, I wonder if we should confirm with the local operator.

Comment 4

[chencong]

I think this is not matter with the local operator.
It only happens when active the SIM pin code and restart the phone.
When the phone ask user to enter SIM pin code, you click skip button.
Then when you click the dialer app, but it can't dial the emergency call.
After user click the correct SIM pin code, it can dial the Emergency call.
This issue is block that if user can't enter the SIM pin code , it should dial the emergency call.

Comment 5

[Hsin-Yi Tsai (she/her) [:hsinyi]]

(In reply to chencong from comment #4)
> I think this is not matter with the local operator.
> It only happens when active the SIM pin code and restart the phone.
> When the phone ask user to enter SIM pin code, you click skip button.
> Then when you click the dialer app, but it can't dial the emergency call.

I checked the gaia code. And the error message as 3.jpg displayed when gaia receives the error message "DeviceNotAcceptedError, i.e. call failure no. 243." However, please understand that neither gecko nor gaia generates this error message. This type of error is coming from modem. Gecko just reports the fact truthfully in this case. That's why I said maybe we should check the local operator behaviour, or check with the modem vendor because this error message is sent by modem.

> 
> After user click the correct SIM pin code, it can dial the Emergency call.
> This issue is block that if user can't enter the SIM pin code , it should
> dial the emergency call.

As I tried to explain, neither Gaia or gecko restricts dialing out an emergency call when SIM is locked. This feature works fine on buri v1.3. If the error message you see is as 3.jpg, then my suggestion is as above.

If you see other type of error message, then please help provide log with gecko ril debugger enabled. Also please make sure that these emergency numbers are correctly defined in ril.ecclist or ro.ril.ecclist.

Comment 6

[Vance Chen [:vchen][skype:vance.lucida][[e-mail]]]

Hi Anshul -

Could you help to check this one? Maybe need to update ro.ril.ecclist in this build? Also the device should be able to place a emergency call even SIM is locked

Thanks

Vance

Comment 7

[Vance Chen [:vchen][skype:vance.lucida][[e-mail]]]

ni Anshul per Comment#6, Also after reading more into the comments, i think the problem should be the Modem side(or operator, not sure) prohibit the device from making an emergency call when the SIM is lock, the ro.ril.ecclist should be correct here since the user can make the emergency call once he enter the SIM PIN

Thanks

Comment 8

[Jason Smith [:jsmith]]

The above comments imply this is a vendor problem, so I'm clearing the nomination flag here, since we don't block on vendor issues.

Comment 9

[Anshul]

Reporter, please file an SR with our case system so we can support you.

Comment 10

[chencong]

hi Anshul, we have raised SR 01553294, please to help us to fix it.
Thanks

Comment 11

[Anshul]

Thanks, we will follow up with our internal team and update on the SR.

Comment 12

[BMO Automation]

Firefox OS is not being worked on