1011368 - [Sora][APK][3rd ][Facebook]Can't upload a photo from camera.

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect, P2)

Description

[sync-1]

DEFECT DESCRIPTION:
 ->The photo can't upload successfully.
 
  REPRODUCING PROCEDURES:
 ->Enter"Facebook"and log in;
 ->Select"Update Status"to edit,tap"camera"icon to enter"Camera";
 ->Capture a photo,then select;
 ->The photo can't upload successfully.(ko)
 
  EXPECTED BEHAVIOUR:
 Should upload and post it successfully .
 
  ASSOCIATE SPECIFICATION:
 
  TEST PLAN REFERENCE:
 
  TOOLS AND PLATFORMS USED:
 
  USER IMPACT:
 
  REPRODUCING RATE:
 
  For FT PR, Please list reference mobile's behavior:

Comment 1

[sync-1]

Attachment: pic

Comment 2

[Lingling Zhao]

Add two bugs for facebook:

1.The picture can't add after unplug the USB
Repro steps:
->MS plug the USB
->Enter"Facebook"and log in;
->Select"Update Status"to edit,tap"camera"icon to enter"Gallery";
->MS prompt can't use,unplug the USB,then select a picture to add;
->You can find there are some options to use the picture，and can't confirm it
to add.(ko)

2. Is not possible download attachments
Repro steps:
->Login Facebook.
->Receive a message with an attachment.
->Try to download it and notice it is not possible, nothing happens. KO

Please notify the facebook developer to fix them,thanks.

Comment 3

[Lingling Zhao]

Please help to notify the developer to fix it, thanks.

Comment 4

[Vance Chen [:vchen][skype:vance.lucida][[e-mail]]]

Hi Nicole, could you help to assign this issue to the FB contact?

Thanks

Comment 5

[Nicole Fong]

Colby - please review and provide a potential fix date.  Thank you

Comment 6

[Lingling Zhao]

Dear colby,

Is there any update on this bug?

Comment 7

[Lingling Zhao]

Colby,

Facebook is pre-installed in our devices for all the coutries, user cannot upload photo and this brings bad user experience,  can you please fix it asap?

Thanks.

Comment 8

[:Harald Kirschner :digitarald]

Lingling, could you please attach logcats for both bugs so we can start debugging as FB doesn't have a Sora at hand and image upload works on other devices.

It seems like the camera is not returning a valid picture. Is upload working fine for other apps like ConnectA2?

Comment 9

[Lingling Zhao]

Attachment: log.zip

Usb is abnormal after  enable usb storage, so cannot get the log for issue 1 in Comment 2.For other two issue, please see the logs in attachment.

I cannot get ConnectA2, but upload is working fine in Aviary and Notes.

Comment 10

[Lingling Zhao]

Dear Harald,

Any useful information in the log? And can you reproduce it on your side?

We hope these bugs be fixed asap, if you need any other information please let me know.
Thanks.

Comment 11

[:Harald Kirschner :digitarald]

Michael to notify Facebook. Note that this is a device specific bug so FB will have a hard time reproducing it.

Comment 12

[Michael Ellis]

Thanks for flagging this, Harald. Will send this over to FB with our next Bug update email in early Dec.

Comment 13

[Michael Ellis]

This bug is no longer valid.  Update from FB has fixed this issue.  Confirmed on Flame and Chrome.