101251 - cannot enter https sites with Mozilla 0.9.4

Status: VERIFIED FIXED

(Core Graveyard :: Security: UI, defect, P3)

Description

[xspuente]

Mozilla/5.0 (Windows; U; Windows NT 5.0; ast-AS; rv:0.9.4) Gecko/2001091303

Cannot enter https sites, nor change master password. I'm using the Asturian
langpack, but it doesn't work if I start a new profile a choose en-US or el-GR
(Greek). It looks like this 0.9.4 release is lacking security files, or the
installation of a langpack (now they include pipnss and pippki as localized
items)is affecting security.

Comment 1

[Ashley Bischoff (blog at handcoding.com)]

WFM 2001092208 on Win2k. 

Reporter: Please try a more recent build:
http://ftp.mozilla.org/pub/mozilla/nightly/latest/
(and, be sure to delete your old Mozilla directory before installing the new one)

Comment 2

[Stephane Saux]

Reporter let us know whether alex's suggestion helps.

Comment 3

[xspuente]

It doesn't look to work with Mozilla 0.9.4 Build ID: 2001092403.

I get the following Windows error when starting the program the first time or
switch language:

It doesn't find the entering point for the procedure
?GetUnicode@nsString@@QBEPBGXZ in the dynamic link library xpcom.dll.

I don't know if that's the problem why then I cannot have any of the features of
PSM. I cannot see https sites or change master password,... with the brand new
installed Mozilla (English), or then, after installing the Asturian langpack.

I've found that Mozilla writes 3 files under WINNT: MozillaUninstall, Mozver and
nsreg (why doesn't write mozreg, as it should be?).

If it works for you, then it might be a problem with my system, but I've been
installing and uninstalling mozilla in the last 12 months, so it shouldn't be a
problem. The other thing I did this week was to install Virus Scan from Network
Associates, just for the record.

Comment 4

[Ashley Bischoff (blog at handcoding.com)]

And, you deleted the old Mozilla/bin directory before installing the new one,
right? 

If that doesn't help, you may wish to try a fresh profile. You can manage/create
profiles with "mozilla.exe -profilemanager".

Comment 5

[xspuente]

Yes, I deleted the mozilla directory under program files, and under
administrator. Also the mozver and mozreg in winnt. I restarted the computer and
then I installed everything. I created 4 different profiles to test it. The only
thing I didn't do, and I usually do, is to clean windows registry for all
mozilla entries. Most of the times I do it, this time I didn't. Is it necessary?

Xose

Comment 6

[Ashley Bischoff (blog at handcoding.com)]

Xose: That's probably not necessary, but you could try that.

If you still get that "xpcom" error, does that trigger Talkback?

Comment 7

[xspuente]

I don't have that error anymore. Only the first time I install Mozilla, or
everytime I install a language pack (I'm a l10n contributor). The error pops-up
just when Mozilla is starting, I have to click OK, and the it starts normally,
and I didn't notice anything strage until I tried to enter a https page, and
then try to change the master password.

The talkback doesn't do anything. And I think I didn't see any error on the console.

Comment 8

[Ashley Bischoff (blog at handcoding.com)]

So, currently, HTTPS still doesn't work for you. Is that correct?

Comment 9

[xspuente]

Yes, they don't.

Comment 10

[Ashley Bischoff (blog at handcoding.com)]

Ok, I can't reproduce this, but marking NEW.

Comment 11

[Ashley Bischoff (blog at handcoding.com)]

From bug 101667:

Michael Kaply [2001-09-25 20:0]
"When I originally put up 0.9.4, it was missing https.

If you downloaded the first 0.9.4, and then grabbed the new one, 
delete XPTI*.dat in bin/components and component.reg in bin and then 
restart mozilla.

If security still doesn't work, please try creating a new profile."

Xose, give that a try :).

Comment 12

[Mike Kaply [:mkaply]]

Well, our problem was OS/2 related, but this one is very interesting.

Can you place the entire content of the:

GetUnicode@nsString@@QBEPBGXZ in the dynamic link library xpcom.dll.

Message. It should also mention the DLL that was trying to load XPCOM.

In my experience, there is either an old XPCOM.DLL on your system, or a DLL from 
an older build that requires an older XPCOM.DLL. 

The second scenario is more likely.

Comment 13

[xspuente]

The error is as follows (I'm using Win2000Pro, Spanish version, so I translate
more or less the error):

The title of the error is:
NSPR:EventReceiver: mozilla.exe - The entry point procedure is not found

Then inside the error window it reads:

The entry point procedure is not found ?GetUnicode@nsString@@QBEPBGXZ in the
dynamic link library xpcom.dll

I tried to substitute my xpcom.dll for a new one extracted from a new downloaded
zip file, but still don't working.

Comment 14

[Mike Kaply [:mkaply]]

Can you check to see if you have any other NSPR4.DLL or NSPR.DLK on your 
machine?

Comment 15

[xspuente]

I have installed Mozilla 0.9.2 (Build ID: 2001062815).

The security features work fine! I can enter https sites, change master
password,... And I don't have that wierd error after the installation. My system
and environment is the same, so I think there is a big problem with 0.9.4.
Although I don't understand why I seem to be the only one having this problem.

Xose

Comment 16

[xspuente]

I have the NSPR4.dll in C:\Program Files\Mozilla.org\Mozilla. But this is the
brand new working 0.9.2, I don't know if in 0.9.4 was.

Comment 17

[xspuente]

The problem disapeared with Build 2001092803. Everything related to security
works fine now. The .zip file installs OK, and the xpcom.dll problem doesn't
appear after installation. Marked as fixed.
Xose

Comment 18

[John Unruh]

Verified per reporter's comment.