1012547 - Black screen after leaving Firefox open for the entire weekend

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Brendt]

Attachment: Firefox.JPG

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release)
Build ID: 20140506152807

Steps to reproduce:

left firefox open for the entire weekend, when coming back and trying to view webpages that weer left open the webpage is mainly black with certain elements flashing


Actual results:

webpages were all black


Expected results:

the webpages should have displayed

Comment 1

[Ben Kelly [:bkelly, not reviewing]]

Brendt, can you get this to reproduce again or did it just happen that one time?

Also, can you go to about:support, click "copy text to clipboard", and then paste in this bug?

Thanks!

Comment 2

[Brendt]

hi Ben Kelly.
i previously left FF open the entire weekend end without working on it or browsing. i will test it again this weekend as i will be away from my PC.

please find requested info below:
-------------------------------------------------------
Application Basics
------------------

Name: Firefox
Version: 29.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: LastPass
Version: 3.1.1
Enabled: true
ID: [e-mail]

Name: ReloadAll!
Version: 0.9.7
Enabled: true
ID: [e-mail]

Name: ReminderFox
Version: 2.1.5
Enabled: false
ID: {ada4b710-8346-4b82-8199-5de2b400a6ae}

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk_cache_ssl: false
browser.cache.disk.capacity: 512000
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
browser.startup.homepage: www.google.co.za
browser.startup.homepage_override.buildID: 20140506152807
browser.startup.homepage_override.mstone: 29.0.1
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 29.0.1
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
keyword.URL:
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1400659281
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 86952
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.np-vmware-vmrc: 0
plugin.state.npappworld: 0
plugin.state.npfoxitreaderplugin: 0
plugin.state.npgoogleupdate: 0
plugin.state.npwebsllauncher: 0
plugin.state.npwlpg: 0
print.printer_CutePDF_Writer.print_bgcolor: false
print.printer_CutePDF_Writer.print_bgimages: false
print.printer_CutePDF_Writer.print_colorspace:
print.printer_CutePDF_Writer.print_command:
print.printer_CutePDF_Writer.print_downloadfonts: false
print.printer_CutePDF_Writer.print_duplex: 5636171
print.printer_CutePDF_Writer.print_edge_bottom: 0
print.printer_CutePDF_Writer.print_edge_left: 0
print.printer_CutePDF_Writer.print_edge_right: 0
print.printer_CutePDF_Writer.print_edge_top: 0
print.printer_CutePDF_Writer.print_evenpages: true
print.printer_CutePDF_Writer.print_footercenter:
print.printer_CutePDF_Writer.print_footerleft: &PT
print.printer_CutePDF_Writer.print_footerright: &D
print.printer_CutePDF_Writer.print_headercenter:
print.printer_CutePDF_Writer.print_headerleft: &T
print.printer_CutePDF_Writer.print_headerright: &U
print.printer_CutePDF_Writer.print_in_color: true
print.printer_CutePDF_Writer.print_margin_bottom: 0.5
print.printer_CutePDF_Writer.print_margin_left: 0.5
print.printer_CutePDF_Writer.print_margin_right: 0.5
print.printer_CutePDF_Writer.print_margin_top: 0.5
print.printer_CutePDF_Writer.print_oddpages: true
print.printer_CutePDF_Writer.print_orientation: 0
print.printer_CutePDF_Writer.print_page_delay: 50
print.printer_CutePDF_Writer.print_paper_data: 9
print.printer_CutePDF_Writer.print_paper_height: 11.00
print.printer_CutePDF_Writer.print_paper_name:
print.printer_CutePDF_Writer.print_paper_size_type: 0
print.printer_CutePDF_Writer.print_paper_size_unit: 1
print.printer_CutePDF_Writer.print_paper_width: 8.50
print.printer_CutePDF_Writer.print_plex_name:
print.printer_CutePDF_Writer.print_resolution: 4587637
print.printer_CutePDF_Writer.print_resolution_name:
print.printer_CutePDF_Writer.print_reversed: false
print.printer_CutePDF_Writer.print_scaling: 1.00
print.printer_CutePDF_Writer.print_shrink_to_fit: true
print.printer_CutePDF_Writer.print_to_file: false
print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.passwords: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1399879542

Graphics
--------

Adapter Description: ATI Radeon HD 5450
Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Adapter RAM: 512
Device ID: 0x68f9
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 1-26-2011
Driver Version: 8.821.0.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3

NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC

NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16

Comment 3

[Brendt]

hi.

i left Firefox open for the entire weekend again, and this morning was greeted by Firefox Crash report.

please find details of the crash report below:
------------------------------------------------

AdapterDeviceID: 0x68f9
AdapterVendorID: 0x1002
Add-ons: unitedronaldo%40yahoo.com:0.9.7,support%40lastpass.com:3.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0.1
AvailablePageFile: 2831970304
AvailablePhysicalMemory: 1150840832
AvailableVirtualMemory: 456949760
BIOS_Manufacturer: Dell Inc.
BlockedDllList: 
BreakpadReserveAddress: 67174400
BreakpadReserveSize: 37748736
BuildID: 20140506152807
CrashTime: 1402276051
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1399879304
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68f9, AdapterSubsysID: 21261028, AdapterDriverVersion: 8.821.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 257293
StartupTime: 1402036880
SystemMemoryUsePercentage: 66
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: http://digg.com/
Vendor: Mozilla
Version: 29.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCP Service Provider : 2 : 1 :  
 RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDP Service Provider : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{3DE69781-1C73-40B7-8F64-11A33D46F1FC}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{3DE69781-1C73-40B7-8F64-11A33D46F1FC}] DATAGRAM 1 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{517B7D1B-435D-4218-A400-029E24A260A6}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{517B7D1B-435D-4218-A400-029E24A260A6}] DATAGRAM 0 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6ED584F8-6901-49E4-86BE-F58DDDF79CB7}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6ED584F8-6901-49E4-86BE-F58DDDF79CB7}] DATAGRAM 3 : 2 : 2 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3DE69781-1C73-40B7-8F64-11A33D46F1FC}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3DE69781-1C73-40B7-8F64-11A33D46F1FC}] DATAGRAM 2 : 2 : 2 : 
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Comment 4

[SR]

I'm using FF for years and have already had troubles, occuring on several PCs, with browser windows displaying nothing (grey screen).

Now, I'm also facing this black screen issue.
I'll attach screenshots in order to show what happens.
The workaround is to close and reopen FF.

I let my computer running several days without shutdowning it.
I use lots of windows and tabs at the same time, keeping them from one session ot another.
This problem has got a lot worse since I have a 4K screen.
It may take less than a day for FF to become unable to display pages correctly.
It even crashed once this month.

I have tried to disable hardware acceleration, but it changes nothing.
I have updated my driver (nvidia) to the latest stable version, but it changes nothing.

User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
"version": "37.0.2"
"appBuildID": "20150415140819"

I can attach a raw health report if useful.

Comment 5

[SR]

Attachment: Screenshot of the problem.

Note that, in order to accomplish this screenshot, I've had a black screen, then I played with resize buttons and maybe scroll.
So, you can see several problems, not only the "black screen" effect :
-sliders are not redrawn at the right place (they are in the middle of the view)
-title bar is not redrawn and therefor incomplete
-blank area at the bottom and the right of the view
-black screen effect reduced to only a top left part of the view
-the black screen effect is curiously split into 3 columns

Comment 6

[SR]

Attachment: Another black screen effect example on bugzilla page

It happens that the black screen effect arose when completing this bug !
Another example of its appearance. I have moved the client view hence you can see that redraws are done on the top part of the view, on the bottom part as well, and, curiously, partially on the middle black area.

Comment 7

[SR]

Attachment: Comment4-healthreport.txt

Text health report related to comment #4.

Comment 8

[SR]

Attachment: Comment4-healthreport.txt

Updated healthreport, as FF just crashed. Maybe the crash report can help.

Comment 9

[Milan Sreckovic [:milan] (needinfo for best results)]

Not sure this is the original bug, the black rectangles are more inline with bug 1158838 and others like that.

Comment 10

[SR]

With latest 42.0 release, I have not had black screen syndrom so far.
I cannot remember when it started to not display black screens, because I've not used FF a lot for months on my main PC due to its unstability. I therefore can't tell if bug 1158838 partial fix is in action. It's clear that something has been done that has a tremendous positive impact on the occurence of the problem in my case : it's gone.
I consider the problem fixed on my side. Can't tell about Brendt's in order to close the bug.

Comment 11

[SR]

After weeks of not happening, it happened again today with 42.0...

Comment 12

[u279076]

Assuming the information in comment 8 is still current, can you please update to the latest NVIDIA stable driver? If it happens again then please try running with a new Firefox profile with no add-ons installed. If the issue doesn't return then it's likely that one of your installed add-ons is a factor in this bug.

Comment 13

[SR]

Driver updated. We'll see.

Comment 14

[SR]

Happened again. Deactivated all extensions and plug-ins, using the same profile.

Comment 15

[u279076]

(In reply to SR from comment #14)
> Happened again. Deactivated all extensions and plug-ins, using the same
> profile.

Thanks, I'm not sure what to suggest next. Milan, could you please suggest how to debug this further?

Comment 16

[SR]

I'm sorry, my previous answer was unclear. The problem arose after driver update. I now have deactivated extensions/plug-ins, and I'm waiting, isolated in a non-flash land, for a new occurence.

Comment 17

[SR]

Attachment: about:support dump info

Comment 18

[SR]

Did not wait too much for the problem to happen again. I attached the about:support details FWIW.

Comment 19

[u279076]

Looks like there are some failures in about:support. Milan, can you please take a look?

Comment 20

[SR]

Just a guess : could it be because I am using a 32-bit firefox and process is shown using >3GB RAM in Windows task manager ? After today's blackout, I've switched to Cyberfox in order to test a 64-bit version.

Comment 21

[SR]

No more black screen so far. Probably a memory exhaustion symptom.

Comment 22

[Wayne Mery (:wsmwk)]

Brendt, have you seen this problem since your last comment two years ago?

Comment 23

[Brendt]

Good day Wayne.
i have since then upgraded my system and am using a 64bit build of Firefox.
since then, i have made sure not to leave FF open all weekend though.
i do have a 32bit version installed on another pc, i will leave it open this weekend and let you know how it goes, it has just updated to 48.0.2 this morning.

Comment 24

[Brendt]

Good day.
i left FF open the entire weekend again with all tabs open. this morning there was no blank screen, all tabs were working.

thank you.

Comment 25

[Wayne Mery (:wsmwk)]

WFM per reporter